It was a lovely experience but they don’t tell you before you book your on the train for 12 hours both days with no stops it would of been far more enjoyable if it had been done over 3 days with a...
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Aleah
Riviera Travel
1 day ago
Thank you for your feedback. We’re sorry to hear that certain aspects of your trip affected your overall experience. We also apologise that you were not informed about the option of closed dining when booking directly with us. Your comments have been noted and will be shared with the relevant teams. We appreciate you taking the time to share your thoughts and hope to have the opportunity to offer you a more enjoyable experience in the future.
Great trip, like having 2 holidays back to back! Definitely upgrade to Gold Leaf on the Rocky Mountaineer, you’ll probably only do it once so go for it!
This was a trip of a lifetime to me, and it certainly was. Carolyn, our tour guide, was great .. she knew we didn't want constant commentating, which was wonderful. She was there if we needed her,...
Amazing trip.
The Rocky Mountaineer is an exceptional experience - brilliant food, great service.
The cruise was a means to an end for us - the only way to get to the places we wanted to visit in...
The best holiday we have ever had. Very well organised. Will book through Riviera again
Riviera Travel
Riviera Travel
8 months ago
Thank you for your wonderful review. We are really pleased you found everything well organised and will look forward to welcoming you back on your next holiday.
I had problems with our booking from the outset. Because Riviera hadn’t tied our booking into the HAL booking system it was impossible to book any trips on the cruise. By the time that this was...
Very well organised and looked after. However felt we were "lucky" in dodging the Jasper fires the week before and Canadian rail strike the week after. Even so with us the Rocky Mountaineer was hours...
This was my bucket list holiday and it certainly exceeded my expectations.
Caroline Day was a great person, very helpful and nothing was to much trouble..
Pity she wasn't on the ship, might have got...
Fabulous trip, with lots of highlights and amazing scenery. Choice of hotels good especially in terms of their central location. Tour manager knowledgeable and helpful but not available on cruise and...
Overall, we were very happy with the holiday, especially the guiding and accomodation on the first week. Banff and the Rocky Mountineer journey were exceptional, we were looked after extreamly well...
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