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Richmonds Reviews | Customer Service Reviews for https://www.feefo.com/reviews/richmonds-coaches | Feefo

Displaying all 8,087 reviews

Mr Hall

Comberton Cambridge

6 years ago

Date of purchase: 27/09/2018

What Mr Hall said about Richmonds:

One improvement would be to find a new pick up point to replace Trumpington. Because of the changes made by Park & Ride in not charglng for parking, not only do the Addenbrooks staff now park there,...

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Lyndsay

Richmonds

5 years ago

Thank you for your feedback. We are pleased to hear that you have found our team to be helpful, courteous and efficient when calling to book with us and we will pass on your comments to the team. We are sorry to hear that you have encountered issues when using Trumpington Park & Ride and we will look into this for future trips.

Product reviews

Mrs Clements

cambridge

6 years ago

Date of purchase: 20/09/2018

What Mrs Clements said about Richmonds:

Couldn't fault them. Coach was punctual, driver friendly and helpful, show amazing so altogether an excellent day.

Lyndsay

Richmonds

5 years ago

Thank you for your lovely feedback. We will pass on your compliments to the driver and wider team. We are really pleased to hear that you thought the show was amazing and that you had an excellent day.

Product reviews

Mrs Childerley

6 years ago

Date of purchase: 20/09/2018

What Mrs Childerley said about Richmonds:

As firm they are excellent. But the production, not their fault, was disappointing and having to go up three flights of stairs to seats was hard on those with arthritic knees.

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. We are sorry to hear that you found the stairs difficult and production disappointing, we will take on board this feedback when planning future trips.

Mr Wittering

Stevenage, Hertfordshire

6 years ago

Date of purchase: 23/08/2018

What Mr Wittering said about Richmonds:

excellent day out

Very nice coaches. Very nice & pleasant driver. Picked up on time both going & returning. Pity the driver couldn't have stayed a little longer so that we could watch the end of the flying display but...

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Lyndsay

Richmonds

5 years ago

Thank you for your feedback. It is great to hear you had an excellent day out at Clacton Air Show. We will pass on your feedback to the driver and the wider team. We will look into your suggestion for staying a little later for future visits to this event.

Product reviews

Mrs Bretherton

Cambridge

6 years ago

Date of purchase: 08/08/2018

What Mrs Bretherton said about Richmonds:

Well organized. Good seats. If possible arriving in London with not such a long wait before the show. No

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. It is great to hear that you had good seats and felt the trip was well organised. We arrive in good time in London for theatre trips to allow everyone enough time to pop and get a bite to eat before the performance, as otherwise it could be a long time to go without refreshments.

Mrs Ward

St. Ives cambs

6 years ago

Date of purchase: 08/08/2018

What Mrs Ward said about Richmonds:

Brilliant days out

I can't really think of an improvement. I've always found it pretty easy

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. We are glad to hear you find the booking system easy and have brilliant days out!

Product reviews

Mrs Neal

6 years ago

Date of purchase: 14/08/2018

What Mrs Neal said about Richmonds:

Always easy to book on line but helpful and easy to contact by phone. Coach drivers are excellent and very courteous and seats for the theatre are always good

Lyndsay

Richmonds

5 years ago

Thank you for your lovely feedback. It is great to hear that you find our booking process online and by phone easy and that our drivers are always excellent and courteous. We will pass on your compliments to the drivers and wider team.

Product reviews

Mr Owen

6 years ago

Date of purchase: 05/09/2018

What Mr Owen said about Richmonds:

Booking online was simple and, when circumstances caused us to have to change the attendees this was accomplished without hassle as well.

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. We are pleased to hear that the booking process was easy and that your were able to make amendments easily too.

Product reviews

Mrs Weyers

Elsenham

6 years ago

Date of purchase: 08/08/2018

What Mrs Weyers said about Richmonds:

Excellent trip as always. Not five stars as change of pickup because of roadworks which I had to contact them about!

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. As soon as we are aware of any impacts to our routes/pick-ups eg roadworks we review all options available to us and then contact our customers to advise them of any changes. I can only assume that at the point of your call, we had yet to be advised of the roadworks. We apologise that you had to contact us regarding a change of pick-up.

Mrs Webb

Cambridge

6 years ago

Date of purchase: 02/09/2018

What Mrs Webb said about Richmonds:

I have always found the booking service of any trip to be excellent and would always recommend you

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. It is great to hear that you find our booking service to be excellent and that you recommend us. We will pass on your feedback to the team and we look forward to you travelling again with us in the future.

Product reviews

Diane

Richmonds

6 years ago

Dear Wendy

I feel we were let down by the hotel this year, and we have chosen to exclude Bournemouth from our programme in 2019, until another hotel is found which I am satisfied with.

The outbound and return journeys are always kept undefined as traffic on the major routes can be difficult, and it enables us to make changes to keep as close to our planned times as possible.

Diane Richmond

Tours & Excursions Manager

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About Richmonds

At Richmond’s we lead our sector with our diverse, modern fleet and qualified, dedicated team of people. Combining traditional courtesy with technology and expertise, we strive to be the coach travel company of choice for business and leisure customers in Cambridgeshire, Hertfordshire, Bedfordshire and Essex by ensuring we provide comfortable, enjoyable and seamless experiences every time.

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01763848226

Richmond's Coaches, High St, Barley, Hertfordshire, SG8 8JA, United Kingdom

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Richmonds Reviews

Postal Museum, London including LunchMore reviews of this product (146)View product websiteVery good driver, Enjoyed the museum very much, thought the venue for the meal was very good ( short walk ) the meal itself was excellent, the Fish & Chips were hot and were one of the best I've...Read all

War Horse, Milton Keynes TheatreMore reviews of this product (43)View product websiteBecause it was excellent!

Clacton Air ShowMore reviews of this product (146)View product websiteVery comfortable coach & very professional driver

The King and I, London Palladium -More reviews of this product (43)View product websiteEverything went to plan - drop off close to the theatre with enough time to walk to nearby Cite Brasserie for lunch .

Tina - The Tina Turner Musical EveningMore reviews of this product (43)View product websiteGreat show. Easy to book online and driver excellent and courteous as always. Richmonds always provide a very good service.

Wisley Gardens & RHS Flower ShowMore reviews of this product (146)View product websiteI have no problems to report

BournemouthMore reviews of this product (24)View product websiteEnjoyed all of our trips but would have preferred a longer stay in Poole as it’s such a pretty place to explore. The driver was good but in my view a courier was needed as I feel a driver has enough...Read all

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