No communication on where my order is or why it has not arrived
Red Candy
Red Candy
1 year ago
We sincerely apologize for the lack of communication regarding your order's status. We understand your frustration at not knowing where your order is or why it hasn't arrived. To rectify this immediately, please reply to this message with your order number. We will investigate the issue and provide you with an update as soon as possible.
Have been waiting two weeks for an item purchased with next day delivery.
Every time I ask the reply is "We'll check and get back to you"
No one ever does.
Red Candy
Red Candy
1 year ago
We sincerely apologize for the unacceptable delay and the repeated lack of follow-up regarding your next-day delivery order. We understand your frustration at waiting two weeks and receiving only empty promises. To resolve this immediately, please reply to this message with your order number. We will investigate the status of your order, provide an accurate update, and ensure you receive the item or a full refund, along with a sincere explanation for the failure in our service.
I messaged them about not receiving an email regarding my purchase. They were quick and prompt with their reply and very apologetic. My purchase was well worth the wait
Red Candy
Red Candy
1 year ago
Thank you for your positive feedback! We're glad we were able to quickly address your email inquiry and that you found your purchase well worth the wait. We appreciate your understanding.
Product reviews
Date of purchase: 25/08/2024
3
Share
NL
Norma Langard
Feefo Verified
Worcester
1 year ago
What Norma Langard said about Red Candy:
Arrived quickky
Red Candy
Red Candy
1 year ago
Thank you for your feedback! We're glad your order arrived quickly.
Product reviews
Date of purchase: 18/08/2024
3
Share
Trusted Customer
Feefo Verified
1 year ago
Responded to my email quickly good service
Red Candy
Red Candy
1 year ago
Thank you for your feedback! We're glad we responded quickly and provided good service.
Disappointed that the item I wanted to buy was constantly on pre-order (3 months). Chose alternative product due to time constraint of wife not being able to change birthday to suit suppliers. Order...
Read more
Red Candy
Red Candy
1 year ago
We understand your disappointment regarding the pre-order delays for your original item, and we sincerely apologize for the inconvenience this caused. We're glad you found an alternative and that it was delivered quickly. We appreciate your understanding and your business.
Extremely hard work getting any replies to my emails and I’m still awaiting news about a refund
Red Candy
Red Candy
1 year ago
We are deeply sorry for the extremely difficult experience you've had getting replies to your emails and the continued delay in your refund. This is unacceptable, and we understand your frustration. To prioritize your case and resolve this immediately, please reply to this message with your order number and the dates of your previous emails. We will investigate the communication breakdown and ensure your refund is processed as quickly as possible. We are committed to correcting this situation.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
