Order 29544 of 10 December has still not arrive. Events note 5719774652223570 is not clear. Red Candy informed. No follow up to date
Red Candy Ltd
Red Candy
13 years ago
I'm very sorry to hear that you've not received your order as yet. As agreed on the telephone a moment ago, we are sending out replacements via a different express courier service to ensure that your order arrives this week.
Andrew Menzies
Red Candy Director
Trusted Customer
13 years ago
Company offering excellent goods and service, let down by its courier
Trusted Customer
13 years ago
Company offering excellent goods and service, let down by its courier. After complaint, director Andy Menzies phoned and emailed until the goods were delivered.
I'm ever so sorry to hear that your timer isn't working properly - these should definitely do a bit of ringing when the clock runs down to zero. You are more than welcome to pop it back in the post to us and we will exchange it for a tried and tested version. We will, of course, refund you for the return postage.
Andrew Menzies
Red Candy Director
Ordered this 6 days ago & I still haven't received it, just a feedback form to say what do I think. Not a great first impression.
Red Candy Ltd
Red Candy
13 years ago
Sorry that you have not received your wine carafe. It looks as though it is being returned to us, so as agreed on the telephone I will have a replacement sent out immediately, via an alternative courier.
Andrew Menzies
Red Candy Director
Trusted Customer
13 years ago
Further to my recent rating, I'd like to say how amazing Andrew has been at rectifying my lack of delivery. He called me as soon as he received my feedback & voila, I had my Carafe delivered to me the following day. Great customer service. I'd 100% use Red Candy again.
I don't get any information when the goods wil be send. It is not possible to follow the shipment online.
Fingers crossed that the delivery will be in time before chrismas...
Red Candy Ltd
Red Candy
13 years ago
Sorry you've not received these as yet. I have just had more glasses packed and despatched today, so fingers crossed either the original parcel, or the replacements, arrive in Belgium before Christmas!
Andrew Menzies
Red Candy Director
Trusted Customer
13 years ago
This morning we have spoken on the phone, im suprise the way and the speed of your reaction.
Thanks for this, it's a compliment to Red Candy Ltd.!
Date of purchase: 12/12/2012
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Trusted Customer
Feefo Verified
13 years ago
Very fast delivery and well packaged
Product reviews
Date of purchase: 08/12/2012
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Trusted Customer
Feefo Verified
13 years ago
It's good to know that this kind of service still exists.
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