Dear Mrs B, We are very disappointed to read your feedback as this is not the level of service we expect to provide to our customers. Shelley Phillips, Service Manager, Huddersfield has spoken with Volvo Assist on your behalf and will come back to you in due course. Unfortunately, we have limited availability on courtesy vehicles and these are booked in advance. You should have been asked at the time of booking if you required one and this has been reiterated with the team. Shelley will come back to you shortly, but in the meantime you can contact her on 01484 531362. Again please accept our sincere apologies and we do hope to see you again in the future. Kind regards, Ray Chapman Motors (Clive Brook) Huddersfield.