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The Italian Riviera Reviews | Rail Discoveries Reviews

Displaying all 38 reviews

Trusted Customer

7 years ago

Date of purchase: 20/05/2018

The Italian Riviera

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The holiday itself was great but the trip from London to Paris thenTurin was a little to long travelling and the food at the hotel at our destination was not great mainly cold when we received it but...

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Please rate the tour manager on your holiday : Exceptional

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Trusted Customer

Oxford

7 years ago

Date of purchase: 20/05/2018

The Italian Riviera

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So well looked after by everyone but especially Antonia

Please rate the tour manager on your holiday : Exceptional

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Trusted Customer

7 years ago

Date of purchase: 20/05/2018

The Italian Riviera

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Brilliant and enjoyable holiday, went to fast. Excellent tour manager,

Please rate the tour manager on your holiday : Exceptional

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Trusted Customer

London

7 years ago

Date of purchase: 01/10/2017

The Italian Riviera

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I thought the holiday was well organised but the journey home was very tedious. We had to change several times and then, although this could not be helped, it was a traffic free day in Paris so we...

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Please rate the tour manager on your holiday : Exceptional

Jen Samuel

Rail Discoveries

7 years ago

Dear Mrs Murrell,

Thank you for your feedback following your recent holiday with us to Italy.

I was pleased to see from your completed customer satisfaction questionnaire that you had an enjoyable holiday overall and that you would consider travelling with us again one day.

I do, however, very much regret the problems you encountered on the journey home . We had originally understood that tour coaches were exempt from the Car Free Day in Paris and I appreciate the alternative of the Paris Metro was not ideal on this occasion.

I am grateful to you for your views about the group and the hotel and would reassure you that we will use your feedback in our review of the tour going forward.

Best wishes,

Jen

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Trusted Customer

7 years ago

Date of purchase: 01/10/2017

The Italian Riviera

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I have already written to Rail Discoveries regarding holiday and am awaiting response

Please rate the tour manager on your holiday : Exceptional

Jen Samuel

Rail Discoveries

7 years ago

Dear Mr Smith,

Thank you for your feedback.

I can confirm we have received your correspondence and an acknowledgement email was issued to you on 11 October. We are investigating the points you have raised and will provide a formal response to you as soon as our review is complete.

Best wishes,

Jen

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Trusted Customer

7 years ago

Date of purchase: 24/09/2017

The Italian Riviera

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I was very disappointed with this trip, I have traveled with Rail Discoveries three times before and been very happy but this trip was NOT up to standard.

Please rate the tour manager on your holiday : Excellent

Laura - Customer Relations

Rail Discoveries

7 years ago

Dear Mrs Calvert,

Thank you for your feedback regarding your recent holiday.

I would like to assure you that we have received your correspondence and will be responding to you fully in writing, in regards to the points you have raised.

We are always grateful to receive customer feedback and would like to thank you once again for getting in contact with us.

Best wishes,
Laura

Trusted Customer

7 years ago

Rail discoveries have sent me a £70 voucher to use towards another holiday with them, which I consider an insult after I spent £1,500 on this awful holiday!!

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Trusted Customer

7 years ago

Date of purchase: 01/10/2017

The Italian Riviera

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Sent this email when we returned but have not had a reply. We have just returned from our holiday to the Italian Riviera and although we completed a questionnaire about the holiday I felt that I...

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Please rate the tour manager on your holiday : Exceptional

Jen Samuel

Rail Discoveries

7 years ago

Dear Customer,

Thank you for your feedback following your recent holiday with us to Italy.

I was sorry to see that we had not acknowledged or responded to your email. Regrettably I have been unable to trace receipt of it here in the Customer Relations team.

I will arrange for investigation of the points you have raised and a formal personal response will be issued to you directly in due course.

Best wishes,

Jen

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Trusted Customer

7 years ago

Date of purchase: 24/09/2017

The Italian Riviera

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We'll organised good excursions but the change to the main hotel in Arenzano was disappointing in 2 ways. Firstly the location was the "wrong" side of Genoa which made the local travel longer....

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Please rate the tour manager on your holiday : Exceptional

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Trusted Customer

7 years ago

Date of purchase: 03/09/2017

The Italian Riviera

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We enjoyed it very much but several of the trains were very crowded and managing the luggage was harder than we imagined

Please rate the tour manager on your holiday : Exceptional

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Trusted Customer

7 years ago

Date of purchase: 03/09/2017

The Italian Riviera

View product website

delivered all we expected

Please rate the tour manager on your holiday : Excellent

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About Rail Discoveries

Whether you are planning a holiday in the UK, mainland Europe or further afield, a Rail Discoveries tour offers you a superb way to experience some of the world's most beautiful destinations. You can watch the wonderful and ever-changing scenery glide past; after all, rail journeys often go where no other form of transport can. You may feel inclined to take a stroll to the buffet, enjoy your holiday reading - or just close your eyes for a nap. When you arrive at your destination, you'll be in the perfect frame of mind for all the discoveries that await you - with an experienced Tour Manager on hand to make sure that you don't miss a thing.

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01904 734 968

Saviour House, York, North Yorkshire, YO1 8NL, United Kingdom

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