Quality Bearings Online Reviews

Thank you for leaving your honest feedback Robert. We’re sorry to hear that you’re disappointed. While we aim to make every order as simple and seamless as possible, we also take any concerns seriously and strive to resolve them fairly and professionally. We’ve received your email, and I can confirm that I’ve been working closely with our product specialist to find the right solution for you. Our slight delay in responding was due to ensuring we had correctly identified the exact product you were looking for—we wanted to get it right before getting back to you. That said, I completely understand how important timely communication is, and I’ll be escalating this internally to make sure we don’t fall short of expectations moving forward. We appreciate your patience and the opportunity to make this right. If you wish to discuss this further, please contact me at customerservice@qualitybearingsonline.com

Thank you for taking the time to leave your feedback Peter. We really appreciate it. We are so pleased you were happy with our services. However, we are sorry to hear that you felt this way about the Feefo follow-up. This is something we are going to take onboard and investigate into internally to ensure our customers have the best experience possible. If you wish to discuss this further, please contact me at customerservice@qualitybearingsonline.com.

Thank you for taking the time to leave this incredible 5 star review. We pride ourselves on the services we offer, and we are glad you recognized that. We look forward to working with you again in the future.

Thank you for taking the time to leave this amazing 5 star review Hillel. We are so pleased you are happy with our products and services. We hope to see you again in the future.

Thank you for your honest feedback Steve. We’re sorry to hear about the confusion and delay with your order. While we do strive to offer fast shipping and clearly communicate delivery expectations, we understand how frustrating it can be when things don’t go as planned. I have looked into your order, and I can see it took 4 working days to arrive, which is slightly outside our usual 1–3 day estimate, and we apologize for that. We completely understand this is not acceptable. I have opened an investigation as to why it took the extra day to arrive, as this is not normally something that happens. If you wish to discuss this further please don't hesitate to contact me at customerservice@qualitybearingsonline.com.

Thank you for your honest feedback, Chris. I can see that you initially ordered 16 bearings but only required 8, so we made that adjustment for you. As mentioned in my email on 05/23, it appears the bearings you originally ordered were not the correct type for your application. The correct ones are the F-series bearings, which you can view here: https://www.qualitybearingsonline.com/f685-2z-zen-deep-groove-ball-bearings-5x11x5mm/.I truly understand how confusing and frustrating this situation must be, and I’ve been doing everything I can to get it sorted for you as quickly as possible. I’ve been waiting to hear back from you so we can move forward and get things fully resolved. If there’s anything you’d like to discuss or if you need any further assistance, please don’t hesitate to reach out to me at customerservice@qualitybearingsonline.com. I’m here to help in any way I can.

Thank you for this amazing 5 star review Chris. Our team have worked relentlessly to ensure our website is the most user-friendly and easy for our customers to find what they are looking for, they will appreciate your feedback on their hard work. We hope you will use our services again in the future.

Thank you for this amazing 5 star review David. We're thrilled to hear that you found our bearing selection helpful and that our team kept you well-informed throughout the shipping process. Providing excellent customer service is always our goal. We truly appreciate your support and look forward to serving you again!

Thank you for leaving your feedback, Shaun. We completely understand your frustration, this is not the experience we want for our customers. I have looked into this and I can see your order was delivered on Tuesday 27th May at 3:11pm. However, I do understand this is longer than originally expected, and for that I do sincerely apologize. I have opened an investigation to find out why and how it has happened. I can assure you this does not normally happen with our orders, and it will not happen again. If you wish to discuss this further, please contact me at customerservice@qualitybearingsonline.com.

Thank you for this amazing 5 star review! We are so pleased you were happy with your order and we hope you will use our services again in the future.