ProDog Raw Reviews

Hi Sam, Thank you so much for your fantastic review! We're delighted to hear you've had such a positive experience with both our products and service. Our team always strives to go above and beyond for our customers, so it's wonderful to know that came across. We really appreciate your support and look forward to continuing to provide you and your dog with the very best. best wishes Team ProDog

Thank you for your kind review. We're delighted to hear you found our team so helpful. Providing friendly, knowledgeable customer service is something we take great pride in, and your feedback means a lot to us. Thank you for your support. Best wishes Team ProDog

Hello Stephen, Thank you for your lovely review. We're so pleased to hear you have a happy ProDog pup! It's great to know our reliable delivery service and the flexibility to change delivery dates when needed are working well for you. Thank you for choosing ProDog Raw. Best wishes Team ProDog

Hi Jenny, Thank you for your wonderful review and recommendation! We're delighted to hear you're happy with our delivery service and that your orders arrive well packed and frozen. It's great to know the tracking updates give you peace of mind too. Thank you for choosing ProDog Raw Best wishes Team ProDog

Thank you for your super review. We're delighted to hear you're happy with both the quality of our products and the delivery service. It's great to know your orders are arriving when expected and that you've had such a positive experience with us. We really appreciate your support and look forward to continuing to provide you and your dog with excellent products and service for many more deliveries to come. Best wishes Team ProDog

Hi Susan, Thank you for your super review! We're delighted to hear you're happy with the quality of our products, our prices, and the service you've received. Knowing your dogs are happy makes us happy too! We really appreciate your kind words and your support, and we look forward to continuing to provide you with high-quality raw food and fast, efficient service. Best wishes Team ProDog

Hi Carrie, Thank you for your feedback. We're sorry to hear that your last delivery arrived around 75% defrosted. Our products are transported in insulated, fully recyclable cardboard boxes with dry ice packs, which are designed to keep the food at a safe temperature throughout transit without the need for refrigerated vehicles. By delivering this way and utilising an affordable courier network, we're able to keep our service accessible and affordable for customers while remaining committed to our sustainability responsibilities as a company. While this delivery method works well for the vast majority of orders, we appreciate it won't suit everyone. For those where this is a deciding factor, there are local collection options available in many areas that may be a better fit. If your order ever arrives and you have any concerns about its condition, please contact our Customer Support team at support@prodograw.com as soon as possible. They'll be happy to assess the situation and help resolve any issues. We appreciate you taking the time to share your feedback, and we'll ensure your comments are passed on to the relevant team as we continue to review and improve our delivery service. Best wishes Team ProDog

Thank you for your super review. We're delighted to hear that you've had such a positive experience with both our products and our delivery service. It's great to know your orders arrive consistently and that the food is always frozen on delivery. We really appreciate your support and look forward to continuing to provide you and your dog with the same high standard of quality and service. Best wishes Team ProDog

Thank you for your five star rating on our customer service. We really appreciate your feedback. Best wishes Team ProDog