ProDog Raw Reviews

Hi Jemma, We’re very sorry to hear about your recent experience and understand how frustrating this situation must have been, especially as a loyal subscription customer. We do advise customers to ensure someone is home on the delivery day where possible, or to leave delivery instructions with the courier ( DHL) for a safe place to leave the parcel, whether that is at your property or with a neighbour. However, we appreciate this does not change the disappointment caused here. We value your feedback and are sorry to hear you are considering leaving us, particularly as your dogs enjoy the food. Please contact the courier company asking why it was not left in your nominated safe place, if not done so already, please do inform them of your safe place for delivery if you are out. Do contact us and we will also ask the courier company, why your bundle was not delivered to your safe place on your behalf too. Best wishes Team ProDog

Thank you for your feedback. We’re sorry to hear you were disappointed with the variety in your mixed bundle order. The mixed boxes are packed based on stock availability, but we understand receiving a large amount of one flavour can be frustrating. Please contact our support team at support@prodograw.com with your order details so we can look into this further and assist you. Best wishes Team ProDog

Hello Gemma, We’re very sorry to hear that your samples arrived later than expected and were partially defrosted. While we always aim for delivery within 24 hours, in some exceptions deliveries can take up to 48 hours, which is outlined within our delivery information. However, we completely understand your disappointment and appreciate how frustrating this experience must have been. We’re also sorry that you did not feel supported by our customer service team and appreciate that this did not meet your expectations or resolve your concerns in the way you had hoped. That said, we are pleased to hear that you were still able to feed the food to your dog. We genuinely value all feedback as it helps us review both our delivery processes and customer support experience moving forward. Best wishes Team ProDog

Hi Michaela, Thank you for your review. We’re so pleased to hear your dogs love the food. We’re sorry to hear that some containers have arrived damaged during delivery, but we’re glad our team was able to communicate well and help resolve any issues. Your feedback is really appreciated as we continue working to improve both our products and delivery experience. Thanks again for your support. Best wishes Team ProDog

Hello Francesca, Thank you for your kind review. We’re delighted to hear that you have consistently received excellent customer service from our team and that any issues you’ve experienced have been resolved quickly and thoroughly. We truly appreciate your feedback and your continued support. Please don’t hesitate to get in touch if we can assist you further in the future. Best wishes Team ProDog

Thank you so much for your five star rating on our customer service. We are delighted we are ticking all the right boxes for you. Please do contact us on support@prodograw.com with any questions or you need assistance. Best wishes Team ProDog