ProDog Raw Reviews

Thank you for your lovely review! We're so pleased to hear that your Pro Raw Luxury Bundle arrived promptly and in perfect condition. Even better that your dog dove right in,always a great sign! We're glad the mess-free containers are making mealtimes easier too. Thanks for choosing ProDog and please do contact us if you have any questions or need support. Best wishes Team ProDog

Thank you for your kind words. We're so glad our customer service team could quickly resolve the voucher issue for you. We always aim to make things as smooth as possible, and it’s great to hear you’re happy with both our service and our products. Thanks for being a valued part of the ProDog family. Best Wishes Team ProDog

Thank you so much for your wonderful review and support. We’re truly humbled by your kind words. It means the world to our team to know their hard work and dedication are making a difference. We’re so grateful to have you as part of the ProDog family. Best wishes Team ProDog

Thank you for your feedback. We're genuinely sorry to hear you were disappointed with your recent experience, this is never the outcome we aim for. We’d like to clarify that when the delivery arrived, would still be within the safe temperature range and perfectly fine to use. However, the delivery was refused without inspection, meaning we could not verify the condition of the items. As such, and in line with our policy, we were unable to proceed with a refund. Despite this, and as a gesture of goodwill, we offered you a £15 voucher toward your next order. We understand this may not have met your expectations, but it was extended with sincere intent to acknowledge the inconvenience. With respect, we also ask that our staff are treated with courtesy, using abusive language is unacceptable. Our team are here to help and deserve to be treated with the same respect they strive to show all our customers. We’re sorry to see you go and thank you for your past support. Best wishes, The ProDog Raw Team

Hello Carlamarie, Thank you so much for your kind words. We're thrilled to hear that you've consistently had a great experience with our service. It's always our goal to be there when you need us. We truly appreciate your support. Best wishes Team ProDog Raw

Hello Geraldine, Thank you so much for your five star rating on our customer services, we are so grateful for your support. We're here if you have any questions, just ask. Best wishes Team ProDog

Hello Holly, Thank you so much for your five star rating on our customer services, we are so grateful for your support. We're here if you have any questions, just ask. Best wishes Team ProDog

Hi Darren, Thank you for your kind review. We're so pleased to hear you had a great experience with our collection service and found our staff polite and helpful. We really appreciate your support. Best wishes Team ProDog

Hello Arron, Thank you so much for your lovely review. We're delighted to hear that your boy is thriving on our food and that you feel so supported by our team. We're always here to help with nutrition advice and make sure any issues are sorted quickly. Your support means a lot to us. Best wishes Team ProDog

Thank you for your feedback! We're glad to hear that you found the ordering process easy and appreciated the communication regarding your order’s progress. We’re sorry to hear about your concerns with damaged cartons and plastic splinters when delivered recently — your experience is important to us, and we take this seriously. We’ll be sure to pass this on to our delivery company to investigate further and improve the consistency of their deliveries. Thank you again for bringing this to our attention and for your continued support! Best wishes Team proDog