ProDog Raw Reviews

Hello Gemma, Thank you for your feedback, and we're really sorry to hear about the repeated delivery issues. We completely understand how important it is for your order to arrive fully frozen, especially during the summer months. It’s frustrating to receive late deliveries that compromise the quality of your food, and we’re actively working with our courier partners to find a more reliable solution, whether that’s improved packaging, earlier delivery slots, or alternative shipping methods. In the meantime, please don’t hesitate to contact our customer service team so we can make this right. We truly appreciate your support and your patience as we work to resolve this. Best regards, Team ProDog

Hi Tracy, Thank you for your lovely review. We're so happy to hear that your dogs have been thriving on our food for the past 8 years. It means a lot to know we've been a part of keeping them in tip-top condition. Here's to many more healthy and happy years ahead. Best wishes Team ProDog

Thank you so much for your feedback—it's great to hear that your dogs are enjoying the food, and we’re glad to know the product overall is working well for you. That said, we're really sorry to hear about the issues you've experienced with the packaging and product handling. We understand how frustrating it must be to receive broken boxes or deal with leakage when defrosting, and we absolutely take concerns like splinters in the food very seriously. This is not the standard we strive for. We’re currently reviewing our packaging process to ensure greater consistency and reliability, and your feedback plays a valuable role in that. If you haven’t already, please reply to our customer support team so we can investigate this further and make things right. Please know that we are actively working to resolve the issues you've raised. However, we've been struggling to make progress on your case, so please do contact us in regard the resolution we've offered, if you're still open to resolving this, we’d love to get things back on track. We are actively prioritising your case. Thank you again for bringing this to our attention, and for being a part of the ProDog Raw community. Warm regards, The ProDog Raw Team

Thank you for the kind words. We’re so pleased to hear you’re happy with the product, the value, and the customer service, that’s exactly what we aim for. Thanks again for your support and do make contact if you need support or have any questions. Kind regards, Team ProDog

Hi Russell, Thank you for the lovely review. We’re so pleased to hear that Bessie loves the chicken-free bundle and that you found it easy to serve and great value. It’s also great to know your delivery arrived right on time, we always aim to keep things smooth and reliable. Thanks again for choosing ProDog. Best wishes, The ProDog Team

Hello Mark, Thank you so much for sharing your experience. We’re delighted to hear that our low-purine raw food option is a great fit for your Dalmatian and that Alison’s nutrition advice helped you make the right choice without any pressure. It’s fantastic that your dog is enjoying every meal and that the trial bundle gave you the confidence to move onto a subscription, we love hearing about happy, enthusiastic dogs. We appreciate your feedback about the first-time subscriber offer not applying to the offal free range and will certainly pass this on.. Thanks again for trusting ProDog to support your dog’s dietary needs. Please give your Dalmatian a big cuddle from us. Warm wishes, The ProDog Team

Thank you so much for sharing your experience! It’s fantastic to hear that the mixed raw bundle is working so well for you and your dog. Keeping the freezer stocked and mixing up meals for variety is a great way to keep things interesting, and we’re so glad to hear he’s loving every bite. We’re thrilled the subscription service is making things easier and more reliable for you. Thanks for being part of the ProDog family! Best wishes, The ProDog Team