The purchase and dispatch went very smoothly. However I find it very difficult to get someone on the phone to discuss the failure of the unit and replace it with something else.
It is no good to...
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Product reviews
Renee
Pool and Spa Warehouse
3 months ago
Jacquie from our Sales Team has contact you and requires some information to lodge the warranty for your and also is going to send you a return label for the faulty item for a refund and advise you on a more suitable light weight cleaner - Renee
Thank you for your email. I have contacted our supplier to get some more information as the tracking information provided states it has been delivered to a suburb in Western Sydney.
Product reviews
Date of purchase: 20/02/2026
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fiona
Feefo Verified
AUS
3 months ago
What fiona said about Pool and Spa Warehouse:
Excellent customer service 👍
Product reviews
Date of purchase: 21/02/2026
0
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Luke Andersen
Feefo Verified
3 months ago
Product reviews
Date of purchase: 21/02/2026
0
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Sharon Zappelli
Feefo Verified
AUS
3 months ago
What Sharon Zappelli said about Pool and Spa Warehouse:
I’m very grateful for the service I received. Rhi was patient, knowledgeable and proactive in resolving the issue. She made the process straightforward and stress-free, and I felt confident in her...
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Product reviews
Date of purchase: 18/02/2026
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Eric White
Feefo Verified
3 months ago
What Eric White said about Pool and Spa Warehouse:
Helpful on all aspects, website recognised where i needed to be for the optimum assistance in product purchase and phone conversation was no different, all customer service orientated
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.