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Pinnacle Life Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pinnacle-life | Feefo

91 out of 327 reviews

Time:

Past year

Trusted Customer

2 days ago

Date of purchase: 31/07/2025

Clear, concise, punctual

Charlotte

Pinnacle Life

2 days ago

Thank you for taking a moment to give Pinnacle Life a review. It helps other people understand what we're really about.

1 product purchased

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Trusted Customer

7 days ago

Date of purchase: 30/07/2025

Price for life insurance is good but the increase on renewal is too much.

Charlotte

Pinnacle Life

6 days ago

Thanks for your feedback! We’re really glad you found the starting price good. We understand that renewal increases can be frustrating — they happen as we get older and our risk changes, which affects the cost of cover.

1 product purchased

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Heicel Hannerly and Ianjoy

15 days ago

Date of purchase: 10/07/2025

Charlotte

Pinnacle Life

15 days ago

Thank you for taking a moment to give Pinnacle Life a review. It helps other people understand what we're really about.

1 product purchased

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Trusted Customer

21 days ago

Date of purchase: 14/07/2025

Easy contact, and quick. Nothing else to say thx!

Charlotte

Pinnacle Life

21 days ago

Thank you for taking a moment to give Pinnacle Life a review. It helps other people understand what we're really about.

1 product purchased

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Ilene

Auckland

1 month ago

Date of purchase: 01/07/2025

What Ilene said about Pinnacle Life:

Great service Easy access Friendliness

Charlotte

Pinnacle Life

1 month ago

Thank you for taking a moment to give Pinnacle Life a review. It helps other people understand what we're really about.

1 product purchased

See full customer review

Trusted Customer

1 month ago

Date of purchase: 27/06/2025

Easy Sign Up Clear and easy to read questions No Hassle Quick response and communication Long Term will be looking at the same service and communication throughout our time with Pinnacle Early days

Charlotte

Pinnacle Life

1 month ago

Thanks for the feedback – great to hear the sign-up felt clear and easy. We're here if you need anything, and we’ll work to keep the service consistent as things go on.

1 product purchased

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Matt

Wellington

1 month ago

Date of purchase: 09/06/2025

What Matt said about Pinnacle Life:

Ok. Just amended ownership. Not that hard to fill a form in. No confirmation it's been actioned though. Would be good to get it tidied away 20 something days later?!?

Charlotte

Pinnacle Life

1 month ago

Thanks for your feedback and for flagging this. You're right — it shouldn’t take 20+ days to get confirmation, and I understand the frustration. I’ve asked the team to follow up with you to confirm the amended ownership. Appreciate your patience while this was being worked through.

1 product purchased

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Trusted Customer

1 month ago

Date of purchase: 19/06/2025

Extremely good with advice,and helpful with forms.when in contact they always did what they said they would do.example after receiving my email,they would email me back to say they have received my...

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Charlotte

Pinnacle Life

1 month ago

Thanks for your feedback. We're pleased to hear you found our advice helpful and that we followed through as promised. Keeping you informed and delivering on what we say we’ll do is really important to us, so it’s great to know that stood out.

1 product purchased

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Rachel

Auckland

2 months ago

Date of purchase: 03/06/2025

What Rachel said about Pinnacle Life:

Fantastic. The online process for setting up a policy was thorough and user friendly. All information amd documentation provided was quick and comprehensive including direct debit payment option....

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Charlotte

Pinnacle Life

2 months ago

Thank you for taking the time to share your experience with Pinnacle Life. We’re pleased to hear the online process was straightforward and that Eddie was able to provide helpful and clear support. We appreciate your recommendation and your trust in us. Thanks again for your feedback and for choosing Pinnacle Life.

1 product purchased

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John

Christchurch

2 months ago

Date of purchase: 19/05/2025

What John said about Pinnacle Life:

Very Helpful and made sure you understood all the ins and outs of the policy.

Charlotte

Pinnacle Life

2 months ago

Thank you for taking a moment to give Pinnacle Life a review. It helps other people understand what we're really about.

1 product purchased

See full customer review

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About Pinnacle Life

At Pinnacle Life we believe that life insurance should be simple. That means it should be easy to understand, affordable and quick. With Pinnacle Life you can get a quote in 30 seconds and be covered in 10 minutes. All of our policies are backed by Hannover Life RE of Australasia. Pinnacle Life has partnered with Hannover Life RE since we started doing business back in 1998.

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2-6 Crowhurst Street (20 Kent Street), Newmarket, Auckland, 1023, New Zealand