Hi there, I apologise that we couldn’t make the changes automatically to your policy, although I couldn’t find a record of your request. If you would like to make any changes you can request an increase any time either through our website or by giving us a call. We try to be robust in our policies and processes so that when it does come time to claim you know that you can rely on us for everything to be in order. (That’s why we’ve paid out over 96% of all the claims we’ve received.)