Pets Corner Reviews

We sincerely apologise that your ROR order arrived defrosted, this isn't a standard we expect would like to reassure you that it has been raised with DPD. We continuously have great success with our frozen deliveries arriving with customer's completely frozen, and are pleased to say that this is not in anyway a typical delivery or experience. All frozen deliveries include Wool Cool packaging and are sent on an express morning delivery service to ensure that these arrive frozen. We are also incredibly saddened to hear that you are disappointed with our customer service when it came to resolving this issue. You reached out to our team via email at 9.36am on 8th July and a reply was sent at 9.44am apologising for the condition of your delivery and advising to please send pictures of the items for investigation. We apologise if you felt that we were dismissing your report, this was certainly not our intention at all. The reason we ask for pictures of all affected items is to ensure a thorough investigation with DPD. We also appreciate that pictures are far quicker and often more convenient than arranging for all items to be returned to us, especially when it is an incident such as this. On 14th July, you advised for us to send replacement for the pictured items which was arranged and you also mentioned that the remaining items were okay. We apologise if we misunderstood this and if you have found the remaining items to not be fit for consumption due to arriving defrosted, please do feel free to pop any remaining pictures across to us via email and these will be replaced as a matter of urgency. If upon opening the bags you find that the food is still in optimal condition, these can be sealed using the resealable strip to keep the food fresh during storage.

We are sorry for the disappointment and confusion regarding our Great & Small Star Stick Dog Treat. We offer this item in two sizes, 12cm and 22cm as shown on our product page. Your order was placed for the 12cm and we can confirm that the correct item was sent. We apologise that the title of the product mentioned large in your order confirmation email and appreciate the confusion this caused. We thank you for bringing this to our attention and this has since been changed by our web team. Your confirmation email did also mention the size of the chew and we are sorry if this wasn't clear at the time of purchase. Should you wish to return the smaller chews, you are of course welcome to so. Please feel free to reach out to our customer service team at https://www.petscorner.co.uk/contact-us/online-enquiries/ and we'll be happy to help.