Several items were missing from the order when I went to pick it up. Luckily I noticed, and they were still in stock, but I'd be very wary of placing another online order.
Laura
Pets Corner
10 months ago
Hello, thank you for your review. We are sorry to hear that your order was missing items. We can see that this was placed as a Click & Collect, where items are picked and packed by our friendly teams in-store, ready for collection, and we deeply apologise that some items were absent from your order. Sometimes, when one team member picks and packs the order, another team member will hand the items to our valued customers without realising the size of the order. We are so sorry for this, and have passed your feedback to our store teams to ensure this does not happen again to you or anyone else.
We understand that a member of our customer support team reached out to you directly to discuss this further. We are glad to hear that the missing items were noticed before you left the store, and the team helped to rectify this immediately. We apologise again for any disappointment this caused.
Product reviews
Laura
Pets Corner
10 months ago
We are sorry to hear that this product has fallen short of your expectations and that your cats did not get on with the Maizy.
We do value all feedback, and understand that a friendly member of our customer support team has reached out to discuss this in more detail with you and has refunded the litter under our satisfaction guarantee.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!.