I've given up trying to get some money back for a spaniel bowl I appear to have ordered, paid for and never received, despite sending evidence I'm being asked to photograph packaging and items,...
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Jess
Pet Drugs Online
26 days ago
Good morning,
Thank you for taking the time to leave your feedback. I have investigated your review and can see that your complaint was handled by one of our Team Leaders.
If you would like to discuss this matter further or have any additional concerns, please contact us at reviews@petdrugsonline.co.uk, and we will be happy to assist you.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 29/07/2026
0
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SA
Sarah Allison
Feefo Verified
27 days ago
What Sarah Allison said about Pet Drugs Online:
Easy to order
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 30/07/2026
0
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Trusted Customer
Feefo Verified
27 days ago
Excellent and reliable
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hello,
Thank you for your feedback.
I am sorry you found our website difficult to use to place your order. If you wanted to give us a call on 01761250850 one of our customer support agents can help talk you through the process for online ordering. We are always happy to help in these circumstances. We apologise for any inconvenience.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 31/07/2026
0
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MH
Maureen hannaford
Feefo Verified
GBR
27 days ago
What Maureen hannaford said about Pet Drugs Online:
Very simple quick efficient service
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Ordering process easy as is repeat ordering. Quick delivery. Well packaged.
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Use frequently as have a Labrador with long term joint problems and undergoing regular surgery. Great prices, prompt delivery, love the pet saver gold plan.
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
The ordering process is straightforward and user-friendly. The website is well-designed and the customer service team is highly efficient.
CB
Carol Bowcock 1
27 days ago
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and the ease of using our website!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.