How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

212,328 out of 212,325 reviews

Trusted Customer

Feefo Verified

9 days ago

poor service

took too long to arrive probably nearly a month

Jess

Pet Drugs Online

5 days ago

Good Afternoon, Thank you for your feedback, sorry to hear that your experience was not a positive one during this time. I tried to contact you this morning to discuss your feedback in this review further. I have subsequently emailed you directly, if you would like to arrange a time for a call to discuss this further then please respond to the email Please respond to this should you wish to discuss with myself further and I will be happy to arrange a call. Kind regards, Jess Pet Drugs Online , Customer Care Team

Date of purchase: 30/06/2026

Rosemarie Dunkley

Feefo Verified

GBR

9 days ago

What Rosemarie Dunkley said about Pet Drugs Online:

Fast delivery

Very fast.

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 30/06/2026

Ian Bradford

Feefo Verified

9 days ago

What Ian Bradford said about Pet Drugs Online:

Very happy

Good communication

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

9 days ago

The ordering process was easy.

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 30/06/2026

S.Chappell

Feefo Verified

GBR

9 days ago

What S.Chappell said about Pet Drugs Online:

Great.

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

9 days ago

Happy with the service

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

9 days ago

Had to buy alternative as not effective

Will not buy again not worth the money

Jess

Pet Drugs Online

8 days ago

Good afternoon, Thank you for your feedback. I'm sorry to hear that the product you received was not effective and that you needed to purchase an alternative. If you could please email us at reviews@petdrugsonline.co.uk with the product details, including the batch number, expiry date, and a brief description of the issues you experienced, we will be happy to investigate this further and see how we can help. I look forward to hearing from you. In the meantime, I would like to apologise for any inconvenience this has caused. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

9 days ago

The service is first class, it’s amazing!

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

9 days ago

Great service

all good now complaints

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Amanda Bashford

Feefo Verified

GBR

9 days ago

What Amanda Bashford said about Pet Drugs Online:

Great Service all round, people, products and delivery.

Customer service is Brilliant very polite people, ordering process is so quick and easy-to-use.

Jess

Pet Drugs Online

7 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Not received a review invite?

Zenrelia Film-Coated Tablets for Dogs 6.4mg Single Film-Coated Tablet

Cardisure Flavoured Tablets for Dogs 1.25mg

Scruffs Harvard Memory Foam Orthopaedic Box Bed for Dogs Graphite Grey XX-Large

Reconcile Chewable Tablets for Dogs 64mg 30 Chewable Tablets

View all media (2464)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Pet Drugs Online Reviews

Vetmedin Chewable Tablets 5mgMore reviews of this product (4,072)View product websiteSeem very good. Doggy loves them

Royal Canin Veterinary Hypoallergenic Small Breed Dry Dog Food 3.5kg BagMore reviews of this product (153)View product websiteMy dog has to be on a hypoallergenic diet and this food works great.

Thyronorm 5mg/ml Oral Solution For CatsMore reviews of this product (2,868)View product websiteGreat thanks.

Covetrus Nail Clippers for Dogs 1 x Large Nail Clippers (16cm)More reviews of this product (1)View product websiteGreat clippers

Capstar TabletsMore reviews of this product (372)View product websiteThey were not effective at all for our little dogs and I had to purchase frontline two weeks after using this product

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?