How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 212,225 reviews

Trusted Customer

Feefo Verified

5 days ago

Good service

Ordering service customer friendly & easy .to follow. Prompt attention to order & dispatch. Good customer info updates.

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/06/2026

Trusted Customer

Feefo Verified

5 days ago

It went from excellent to terrible in the last 3 months or so. Their computer systems don't seem to work any more. Every time I go to pay, it says I can't use my debit card and must call customer...

Jess

Pet Drugs Online

3 days ago

Good Afternoon, Thank you for your feedback, sorry to hear that your experience was not a positive one during this time. I tried to call you earlier to discuss your case so I have subsequently emailed you with feedback in relation to the points raised in this review. Please respond to this should you wish to discuss with myself further and I will be happy to arrange a call. Kind regards, Jess Pet Drugs Online , Customer Care Team

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

5 days ago

Easy to order didn't have any contact with customer services so don't know about their service.

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

5 days ago

Good product and service

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Andy Lamb

Feefo Verified

GBR

5 days ago

What Andy Lamb said about Pet Drugs Online:

Pet drugs online

Really easy to use, clear instruction and saves the prescription for future orders

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 29/06/2026

Trusted Customer

Feefo Verified

5 days ago

Excellent service

Excellent as always

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

David Wright

Feefo Verified

GBR

6 days ago

What David Wright said about Pet Drugs Online:

Excellent service

Easy to order and quick delivery

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Paul

Feefo Verified

GBR

6 days ago

What Paul said about Pet Drugs Online:

CANNOT FAULT THEM!!!

Never once had to contact customer services in the many years ordering. Always fast delivery and without incident and delivered by Royal Mail, which is ALWAYS preferable over evri and dpd etc etc. ...

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team! We really appreciate your custom and kind words! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 29/06/2026

Ian

Feefo Verified

GBR

6 days ago

What Ian said about Pet Drugs Online:

Costumer service couldn't be better, they made it so easy to get what you need when you need to order, they even keep the repeat prescription on record so as not to require sending again just log...

Date of purchase: 29/06/2026

Trusted Customer

Feefo Verified

6 days ago

Very good company to deal with

The website for Pet Online is very easy to use, and if you have a problem, you can always follow. Customer service are always very helpful and friendly.

Date of purchase: 30/06/2026