Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Fast and efficient service customer service was excellent
Jess
Pet Drugs Online
1 month ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I took photos of my prescriptions from the vet on my phone, unfortunately the one for my dog was blurry in a corner. My vets very kindly scanned it for me and sent it direct to Pet drugs online. The...
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Jess
Pet Drugs Online
1 month ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 10/07/2026
1
Share
Trusted Customer
Feefo Verified
1 month ago
Ordering was easy
Jess
Pet Drugs Online
1 month ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 10/07/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Website and ordering difficult could do with being more user friendly
Jess
Pet Drugs Online
1 month ago
Hello,
Thank you for your feedback.
I am sorry you found our website difficult to use to place your order. If you wanted to give us a call on 01761250850 one of our customer support agents can help talk you through the process for online ordering. We are always happy to help in these circumstances. We apologise for any inconvenience.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 10/07/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Usually very good, you need to stop using Royal Mail, stay with DPD especially if you are charging courier prices
Jess
Pet Drugs Online
1 month ago
Hi,
Thank you for taking the time to share your feedback.
I’m delighted to hear that you’ve been impressed with our service.
I’m sorry to hear that you’re unhappy with the delivery prices for Royal Mail services. Royal Mail is currently our main courier for medication deliveries. The higher-priced delivery options are available for customers who require faster delivery, as well as for specialist services such as controlled medications or refrigerated items, where additional delivery requirements apply.
We really appreciate your feedback and understand how important it is to offer convenient and competitively priced delivery options.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.