How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 212,210 reviews

Trusted Customer

Feefo Verified

3 days ago

Order for Zenralia

My prescription got lost in the system but after a call from me everything was fine. I had used Pet Drugs Online before with no problems.

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear that we were able to help with your order. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

3 days ago

Good products at less than vet prices.

Very quick delivery from Royal mail.

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 01/07/2026

Zoe

Feefo Verified

GBR

3 days ago

What Zoe said about Pet Drugs Online:

Reasonably quick at processing but delivery could be a bit faster…

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our processing. If you ever need additional support from the Customer Service team in relation to delivery of your orders then do not hesitate to contact us by phone or email. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 01/07/2026

Robert John Northcott

Feefo Verified

GBR

4 days ago

What Robert John Northcott said about Pet Drugs Online:

Carprieve from Pet Drugs Online

Excellent

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

4 days ago

Poor customer service

If I could rate lower for customer service I would. Nothing but issues with Pet Drugs Online from Day 1. This meant they left us without medication for our dog on multiple occasions leading to...

Jess

Pet Drugs Online

6 hours ago

Good afternoon, Thank you for taking the time to leave your feedback. I have investigated your review and can see that your complaint was handled by one of our Team Leaders. If you would like to discuss this matter further or have any additional concerns, please contact us at reviews@petdrugsonline.co.uk, and we will be happy to assist you. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

4 days ago

Excellent

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

4 days ago

Good but poor delivery time

Good response to purchase but took two weeks form notice of dispatch for delivery. Poor.

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Sorry to hear that there were issues with delivery of your order. If you ever require support with a delayed order then please contact our Customer Service Team either by phone or email. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 30/06/2026

Jennifer Breeze

Feefo Verified

GBR

4 days ago

What Jennifer Breeze said about Pet Drugs Online:

very efficient ordering service and delivery

Brilliant and easy and quick delivery

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 29/06/2026

Cara

Feefo Verified

GBR

4 days ago

What Cara said about Pet Drugs Online:

Fast and reliable

Fast, reliable, and extremely convenient! The delivery was super smooth. I highly recommend them to anyone needing quick service!

Jess

Pet Drugs Online

3 days ago

Hi Thank you for your brilliant feedback. We really appreciate you recommending us. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 06/05/2026

Helen Simpson

Feefo Verified

GBR

4 days ago

What Helen Simpson said about Pet Drugs Online:

Slow service

The process was slow and difficult this time - they had problems for some reason with my prescription, which was the same as previous ones that have been fine. Not impressed with the customer...

Jess

Pet Drugs Online

7 hours ago

Good Morning, Thank you for your feedback, sorry to hear that your experience was not a positive one during this time. I tried to contact you this morning to discuss your feedback in this review further. I have subsequently emailed you directly, if you would like to arrange a time for a call to discuss this further then please respond to the email Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 30/06/2026

Not received a review invite?

Scruffs Harvard Memory Foam Orthopaedic Box Bed for Dogs Graphite Grey XX-Large

Reconcile Chewable Tablets for Dogs 64mg 30 Chewable Tablets

Purina Pro Plan Veterinary Diets Feline Fortiflora Cat Food

Zenrelia Film-Coated Tablets for Dogs 15mg Single Film-Coated Tablet

Reconcile Chewable Tablets for Dogs 16mg 30 Chewable Tablets

Purina Pro Plan Veterinary Diets Canine HA Dog Food

View all media (2457)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Pet Drugs Online Reviews

Zenrelia Film-Coated Tablets for Dogs 6.4mg Single Film-Coated TabletMore reviews of this product (53)View product websiteZenralia is excellent at easing my dog’s itching skin.

Drontal Dog Tasty BoneView product websiteLess than half the cost of the local vets, so therefore very pleased with both wormer and tick and flea products prices .

Pexion (Small) 100mgMore reviews of this product (218)View product websiteGreat value- less than half the price of what the veterinary clinic charges!! Legit tablets, my pug has been on Pexion for years and never suffered any side affects.

Epiphen Tablets (Phenobarbitone) 30mgMore reviews of this product (178)View product websiteThe product is fine.

Optimmune Eye OintmentMore reviews of this product (4,316)View product websiteusual dogs medication but at substantially cheaper than vets

Vitakraft Cat Grass 1 Pack (1 x 120g)More reviews of this product (2)View product websiteEasy and fast to grow. My cat love to have it.

Thyronorm 5mg/ml Oral Solution For CatsMore reviews of this product (2,867)View product websiteThis was a routine prescription for an item I've bought many times before.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?