Good afternoon,
Thank you for getting in touch with your feedback, I'm sorry to hear of your bad experience with this order.
I've reviewed the situation and can see our team did their best to help resolve the matter for you although you weren't able to provide evidence of the delivery note requesting a payment, they still offered to help to their best ability.
We use two different companies for our orders, yours looks as if it was sent out with DHL yet you stated the payment fee was due to Royal Mail. I apologise for the confusion with this but the team had to clarify how it arrived with Royal Mail if we sent it with DHL.
I can see the order was refunded in full and that you have received the goods. The agreement for the additional fee to be refunded also is if we receive the order back to our office. As of yet, we haven't.
If you'd like to discuss this further, please get back in touch with our customer service team and we will be happy to resolve the matter for you.
Once again, I'm sorry for the inconvenience with this order.
Kind regards,
Tasha
Pet Drugs Online
