Eukanuba Breed Specific Boxer

I was sorry to see your feedback. I have tried to call a number of times and left a message, as well as email you, as I would like to understand this more. We pride ourselves on our excellent customer service and the vast majority of customers are extremely pleased with our service (as you will see with our 99% feefo rating) with most food orders ordered before 12pm arriving the next day. Unfortunately it seems that there was a very rare out of stock issue the food you ordered, which we refunded. Had we been aware of this we would have told you straight-away so please accept our sincerest apologies for the delay and inconvenience. I would be grateful if you could contact me to discuss this further on 01761 603147 or jon@petdrugsonline.co.uk.

I was sorry to see this rating - my team have called and emailed you today so that we can understand what happened here and put it right. Please could you let us know how we can speak to you?