Merchant Logo

Pen Underwriting UK Reviews

Rated
Exceptional

Pen is one of the UK’s leading MGAs with a bold vision to become a £1.75bn GWP underwriting and distribution business.

Service
4.9
/5

5

4

3

2

1

153

24

1

0

0

178

ratings over the past year

178 out of 1,078 reviews
Time:
Past year
Trusted Customer
11 hours ago
Date of purchase: 01/07/2025
Eventually good service
Took a while to reply even though we'd advised we were under attack. Had to come back re this and terms were revised
OC
Owen Crosbie
Cork, Ireland
12 hours ago
Date of purchase: 30/06/2025
What Owen Crosbie said about Pen Underwriting UK:
The PEN is mightier than the sword
Service, cover and price is always excellent
OL
Oliver
Maidstone
12 hours ago
Date of purchase: 30/06/2025
What Oliver said about Pen Underwriting UK:
Graham was very helpful and efficient turning around this and other quotati
Graham was very helpful and efficient turning around this and other quotations!
Trusted Customer
2 days ago
Date of purchase: 09/09/2024
Difficult claim due to service issues within the adjusters appointed but received excellent service from Pen when escalated to Aillie Williamson, who took ownership of the issue and maintained...

Read all
RG
Ryan Gowrley
Colchester
9 days ago
Date of purchase: 06/06/2025
What Ryan Gowrley said about Pen Underwriting UK:
Luke Symmons did an amazing job!
Luke Symmons was amazing throughout the process, all challenges we faced were overcome easily and proficiently, I would love to work alongside him again
Trusted Customer
12 days ago
Date of purchase: 13/06/2025
Great service as usual - thank you :)
Great service as usual - thank you :)
CA
Carol-Ann
16 days ago
Date of purchase: 28/05/2025
Trusted Customer
21 days ago
Date of purchase: 22/05/2025
great service
excellent
Trusted Customer
29 days ago
Date of purchase: 12/06/2025
Great Work
Karen Pay was a great help, friendly, efficient, and knowledgeable.
Trusted Customer
1 month ago
Date of purchase: 22/04/2025
Generally very good service, and a pleasure to deal with.
Generally very good service, and a pleasure to deal with. Quick response times to queries and MTAs. Quotes turned around fast. Quote documents contain a wealth of information. Being picky,...

Read all
About Pen Underwriting UK
Pen Underwriting constantly strives to deliver more for brokers and their customers through underwriting expertise, product relevance and responsive service. Here at Pen Underwriting, we’ve come a long way in a short space of time. And exciting new chapters keep being written as we constantly strive to deliver more for brokers and their customers. Already one of the largest MGAs headquartered in the UK, responsible for managing around £1bn gross written premium (GWP), we have a bold vision – to become a £1.75bn GWP underwriting and distribution business and the leading MGA in the UK and wider EMEA region with the best products, people and culture. Only by continuing to deliver the underwriting expertise, product relevance and responsive service brokers and customers need will we achieve that. So, we will listen, learn, enable brokers to trade with us in multiple ways and continue adding real value for customers at every step of their journey with us. With a collaborative culture, we’re proud to be an underwriting and distribution business with quality underwriting at its heart, led by an energetic executive team. A business that demonstrates every day the added value it brings to customers, colleagues, brokers and capacity providers alike.
Read all
The Walbrook Building, 25 Walbrook, London, Greater London, EC4N 8AW, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Pen Underwriting UK
Pen Underwriting constantly strives to deliver more for brokers and their customers through underwriting expertise, product relevance and responsive service. Here at Pen Underwriting, we’ve come a long way in a short space of time. And exciting new chapters keep being written as we constantly strive to deliver more for brokers and their customers. Already one of the largest MGAs headquartered in the UK, responsible for managing around £1bn gross written premium (GWP), we have a bold vision – to become a £1.75bn GWP underwriting and distribution business and the leading MGA in the UK and wider EMEA region with the best products, people and culture. Only by continuing to deliver the underwriting expertise, product relevance and responsive service brokers and customers need will we achieve that. So, we will listen, learn, enable brokers to trade with us in multiple ways and continue adding real value for customers at every step of their journey with us. With a collaborative culture, we’re proud to be an underwriting and distribution business with quality underwriting at its heart, led by an energetic executive team. A business that demonstrates every day the added value it brings to customers, colleagues, brokers and capacity providers alike.