I thought the selection of goods available on the website was excellent but the customer service was severely lacking. I ordered 2 Princess fancy dress costumes for my little girls, one of them...
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Party Delights
Party Delights
14 years ago
Thank you for your feedback, usually in the event of a damaged item we send the postage where a customer makes the initial query with us.
I will look into this further today for you as I would need to locate your original paperwork from July, I will personally contact you by 5pm today.
Kind Regards
Cheryl (Customer Services Team)
I ordered a fancy dress for my daughter in plenty of time for her party. I paid £7.95 for a next day delivery. To be delivered on friday 13th july by 5pm. As it didnt arrive by 5pm i rang yodel and a...
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Party Delights
Party Delights
14 years ago
I do recall speaking to you directly earlier this week.
I understand on this occasion the local depot had a backlog of parcels they were working through and they have since told me they were attempting to clear all parcels by the Saturday, as highlighted I think the miscommunication with an agent from our couriers hasnt helped matters on this occasion.
I have since actioned our goodwill delivery gesture as discussed and I have submitted your feedback to the couriers management.
Thank you
Cheryl (Customer Services Team)
Trusted Customer
14 years ago
Yes I remember speaking to you also, and you were very helpful. With regards to a good will gesture, you refunded me the delivery charge I had paid for which really would of had to be refunded anyway because delights failed to fulfill the next day guarantee promised. So this still leaves me disappointed with a first order.
Party Delights
Party Delights
14 years ago
Thank you for your reponse, I have forwarded your additional comments today, we will be in contact shortly.
Kind Regards
Cheryl (Customer Services Team)
Party Delights is the UK's largest online retailer of party supplies - offering great value partyware, balloons, fancy dress, personalised products and more for the whole family.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Party Delights is the UK's largest online retailer of party supplies - offering great value partyware, balloons, fancy dress, personalised products and more for the whole family.
