Oxford Homeware London Ltd Reviews

Dear Customer, We are truly sorry to hear that your rug has not met your expectations, especially after such a short time. we completely understand your frustration, and we sincerely apologize for the inconvenience this has caused you. It's always our goal to provide high-quality products, and it seems we fell short in this instance. Please know that we take your feedback seriously, and we'd love to make things right. If you could provide more details about the issue, we would be happy to assist with a return, exchange, or refund. We can also look into resolving any specific concerns you have with the rug's quality. Again, we apologize for this experience, and we truly appreciate your understanding. We're here to help and ensure you're fully satisfied with your purchase. Best Regards.

Thanks for the kind remarks.

Thanks for the kind remarks.

Dear Customer, We are so sorry to hear that your order has not yet arrived, especially after waiting for over two weeks. We can completely understand your frustration, and we sincerely apologise for the inconvenience this delay has caused you. It is absolutely not the level of service we aim to provide, and we truly regret that we’ve let you down in this regard. Please know that we will look into this matter immediately to find out what has happened with your delivery and ensure that it is resolved as quickly as possible. We completely understand how frustrating it must be to wait so long, and we can assure you we are doing everything we can to track down your order. In the meantime, we request you to please share your order number so that we can investigate from our end. Thank you for your patience and understanding as we work to resolve this issue. If you have any immediate concerns, or if there’s anything we can do to assist you further, please don’t hesitate to reach out to me directly. Your satisfaction is very important to us, and we will do everything we can to ensure you receive your order as quickly as possible. Warm regards.

Dear Customer, We are really sorry to hear that you're experiencing issues with your purchase. We completely understand how disappointing it must be, especially after you were excited about it. It’s frustrating when something doesn't hold up as expected, particularly after such a short period of time. We also understand that not being able to wash it wasn’t a deal breaker for you, but the fact that it's starting to fall apart is understandably concerning. Quality and durability are so important, and it sounds like this product didn’t meet those expectations for you. We definitely want you to have a positive experience, and we are truly sorry this wasn’t the case. If there's anything we can do to help resolve this, whether it's offering a replacement, a refund, or some other solution, please don’t hesitate to reach out. Your satisfaction is our priority, and we want to make sure we address this in the best way possible. Thank you for bringing this to our attention, and we hope we can find a way to make it right for you. Best Regards.