Extremely slippery. I got it for my son’s room, who is 7. I’ve had to put a bath mat where he gets out of bed as he slipped and hurt his back on the edge of his bed. I also slipped but more concerned...
Read more
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for sharing your feedback with us. We're very sorry to hear about the issues you’ve experienced with the product, and we understand your concerns, especially regarding your son's safety.
We’ve contacted you via email to discuss the situation further, and we are committed to resolving it in a way that meets your expectations.
Please rest assured that your satisfaction is our priority, and we’re here to assist you every step of the way.
Best regards,
Product reviews
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for sharing your feedback with us. We're very sorry to hear about the issues you’ve experienced with the product, and we understand your concerns, especially regarding your son's safety.
We’ve contacted you via email to discuss the situation further, and we are committed to resolving it in a way that meets your expectations.
Please rest assured that your satisfaction is our priority, and we’re here to assist you every step of the way.
Best regards,
Dear Customer,
Thank you for informing us about the issue you had while discussing the issue. We sincerely apologize for any inconvenience this has caused.
To resolve this as quickly as possible, we kindly ask that you contact us via email , so we can assist you further and arrange the necessary steps to address the issue.
We look forward to resolving this for you.
Best regards,
Product reviews
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for informing us about the damaged product. We sincerely apologize for any inconvenience this has caused.
To resolve this as quickly as possible, we kindly ask that you contact us via email, so we can assist you further and arrange the necessary steps to address the issue.
We look forward to resolving this for you.
Best regards,
Dear Customer,
We're truly sorry to hear about your negative experience. We value your feedback and are disappointed that we didn’t meet your expectations. If there’s anything we can do to make things right or improve, please don’t hesitate to let us know.
Thank you for sharing your thoughts, and we apologize again for the frustration caused.
Best regards,
Product reviews
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for your message, and we're truly sorry for the frustration this has caused. As per our discussion over the phone, we wanted to confirm that we have processed a full refund for your order, and you will not need to return the item.
We apologize for the inconvenience and appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Best regards,
Dear Customer,
Thank you for sharing your feedback. We're sorry to hear that the quality of the item did not meet your expectations. We strive to provide the best products and take such concerns seriously. If you'd like, we can assist you further with a return or exchange. Please let us know via email how you'd like to proceed.
Best Regards
Trusted Customer
1 year ago
I have no packaging to send the item back, I've put the bedding in the charity bag
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for letting us know. Since you've placed the item in the charity bag and no longer have the packaging, could you kindly contact us via email at? We'll work with you directly to sort out the next steps and find a solution.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Trusted Customer
1 year ago
I do not wish to amend my rating thank you
Product reviews
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for sharing your feedback. We're sorry to hear that the quality of the item did not meet your expectations. We strive to provide the best products and take such concerns seriously. If you'd like, we can assist you further with a return or exchange. Please let us know via email how you'd like to proceed.
Best Regards
Date of purchase: 27/08/2024
0
Share
Trusted Customer
1 year ago
Vey smooth! No problems were encountered at any stage.
Our products are suitable for hotels, education institutes, healthcare centers, care homes, guest houses. Our top-notch customer service & quality in household items both online & retail stores make us outshine among other online home décor retailers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our products are suitable for hotels, education institutes, healthcare centers, care homes, guest houses. Our top-notch customer service & quality in household items both online & retail stores make us outshine among other online home décor retailers.