Dear Customer,
Thank you for your feedback and for your patience as we worked to address your concerns. We want to assure you that we have made every effort to resolve this issue with mutual understanding. We are pleased to inform you that we have now processed a full refund for your order. Additionally, you do not need to return the items; you may keep them as a gesture of goodwill.
If you have any further questions or require additional assistance, please do not hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to make this right.
Best regards,
Product reviews
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for your feedback and for your patience as we worked to address your concerns. We understand the inconvenience caused by receiving king-size items that were too small and one with a defect, and we apologize for the frustration this may have brought you.
We want to assure you that we have made every effort to resolve this issue with mutual understanding. We are pleased to inform you that we have now processed a full refund for your order. Additionally, you do not need to return the items; you may keep them as a gesture of goodwill.
If you have any further questions or require additional assistance, please do not hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to make this right.
Best regards,
Date of purchase: 25/10/2024
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Susan Andrews
Folkestone Kent
1 year ago
What Susan Andrews said about Oxford Homeware London Ltd:
Our products are suitable for hotels, education institutes, healthcare centers, care homes, guest houses. Our top-notch customer service & quality in household items both online & retail stores make us outshine among other online home décor retailers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our products are suitable for hotels, education institutes, healthcare centers, care homes, guest houses. Our top-notch customer service & quality in household items both online & retail stores make us outshine among other online home décor retailers.