Ornamental Trees Ltd Reviews

Thank you for your feedback. We’re glad to hear you’re overall satisfied with your purchase. We’re sorry that the box was slightly damaged during transit and for the delays caused by the Easter Bank Holidays, which unfortunately can affect delivery times. While we ensure that all orders are packed securely, it seems the handling during delivery may have caused some issues. We appreciate you bringing this to our attention, and we will pass your feedback on to the courier directly. Thank you for your understanding, and we appreciate your continued support. Kind regards, Customer Services

Hi there, thank you for taking the time to leave a review. We’re really pleased to hear that you're happy with your tree. In terms of delivery, the courier tracking is only made available once the tree has been despatched, which is why there was no earlier notification. Should you choose to order with us again, there is a delivery notes section at checkout where you can request a preferred date or time frame, and we’ll always do our best to accommodate it. Regarding the appearance, young birch trees naturally have brown bark, which gradually turns white as they mature—usually from around three years of age. It’s encouraging that some white is already visible, as this is a good indication of healthy development! If you have any questions please feel free to reach out and we'd be happy to help. Kind regards, Customer Services

Hi there, thank you for your review, and we sincerely apologize for the delay in receiving your tree. We completely understand how frustrating this must be. Our customer service team has escalated the matter further, and we are actively working to resolve the issue as quickly as possible. We truly appreciate your patience, and we will keep you updated on any progress. Kind regards, Customer Services

Hi there, thank you for taking the time to share your feedback. We're sorry to hear some of your plants arrived damaged and aren’t yet showing signs of growth. Due to the nature of transporting live plants, occasional damage in transit can occur—but with daily watering and mulching, they should begin to recover and establish over time. If, after a little while, you're still concerned, please don’t hesitate to get in touch with our customer services team - we’ll be happy to help. Best regards, Customer Services

Hi there, thank you for your review. We're sorry to hear you were disappointed with your Camellia and the delivery experience. Camellia Lady Campbell is a winter to early spring-flowering plant, and it’s completely natural for its blooms to begin dropping at this time of year. This won’t affect the overall health of the plant, and you can expect fresh flowers to return next season. We do water all our plants before dispatch to help keep them hydrated during transit, but after a few days of travel, they may still benefit from a thorough watering once unpacked. We appreciate your feedback and are always working to improve. If you have any further concerns, please don’t hesitate to get in touch. Kind regards, Customer Services