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Ornamental Trees Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

1,027 out of 9,988 reviews

Time:

Past year

Trusted Customer

2 months ago

Date of purchase: 24/03/2025

Prompt well packaged professional delivery.

Product reviews

Trusted Customer

2 months ago

Date of purchase: 28/03/2025

Trees

Good

Product reviews

Shann THOMAS

Leominster

2 months ago

Date of purchase: 29/03/2025

What Shann THOMAS said about Ornamental Trees Ltd:

Excellent

Product reviews

Simon NS Stiles NS Stiles

Lincolnshire

2 months ago

Date of purchase: 28/03/2025

What Simon NS Stiles NS Stiles said about Ornamental Trees Ltd:

Review requested one month after ordering and free has not even arrived.

See previous entry. Very slow and no customer facing contact at all.

Product reviews

Customer Services

Ornamental Trees Ltd

2 months ago

Hi there, thank you for taking the time to leave this review. We sincerely apologise for the lack of communication. Our customer service team are currently receiving a high volume of emails and are working hard to respond to them all. It appears your order was on a 2-4 weeks dispatch, and as the month timeframe has just ended today it shall be despatched and with you shortly! Kind Regards, Customer Services

Suzie Belsham

Cirencester

2 months ago

Date of purchase: 24/03/2025

What Suzie Belsham said about Ornamental Trees Ltd:

Magnolia Tree

Very easy to order, and my tree arrived safely in less than a week

Product reviews

Emily

Swansea

2 months ago

Date of purchase: 29/03/2025

What Emily said about Ornamental Trees Ltd:

Let down by liar courier

Courier lied, disgusting

Product reviews

Customer Services

Ornamental Trees Ltd

2 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered with the delivery, and we sincerely apologise for the behaviour of the courier. We completely understand your frustration, and we can assure you that this is not the experience we aim to provide. We kindly ask that product ratings reflect the quality of the product itself, as the issue you experienced was related to the delivery service. We take these matters seriously and will pass your feedback on to the courier to ensure this is addressed. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Kind Regards, Customer Services

Sarah Williams

2 months ago

Date of purchase: 28/03/2025

What Sarah Williams said about Ornamental Trees Ltd:

Good

Product reviews

Trusted Customer

2 months ago

Date of purchase: 23/03/2025

Never again!! Terrible experience.

Terrible customer service. Would not recommend this company or ever use again. Delivery was supposed to be 5-7 days. They didn't answer my phone calls or emails when I tried contacting them after...

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Customer Services

Ornamental Trees Ltd

2 months ago

We’re very sorry to hear about your experience and apologise for the frustration caused. We are currently in our busiest period and our customer service team is receiving a high volume of enquiries. As a result, there have been some delays, which led to your request being missed — this is unacceptable, and we are addressing it internally. We also apologise for the delivery issues and lack of notification. We will pass this feedback onto the courier to ensure it’s addressed. We understand the frustration this caused and are reviewing the situation to resolve it promptly. Thank you for your feedback, and we will respond to your email shortly. Kind regards, Customer Services

Product reviews

Trusted Customer

2 months ago

Date of purchase: 23/03/2025

Excellent specimen, good service.

My cornus kousa was delivered as advised, well packaged and in good condition. It is starting to leaf, whereas a smaller plant I purchased from my local nursery is sadly looking very dormant/dead.

Product reviews

Trusted Customer

2 months ago

Date of purchase: 24/03/2025

Great service & great trees

Excellent service!

Product reviews

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About Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Part of the Treefo initiative

We work with Ecologi to fund tree planting projects in exchange for the reviews collected by Ornamental Trees Ltd

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Ornamental Trees Ltd Reviews

Hydrangea petiolarisMore reviews of this product (3)View product websiteGrowing well, quality plant.

Tree Stake & Tie KitMore reviews of this product (6)View product website

Prunus lusitanica 'Angustifolia'More reviews of this product (1)View product websiteTrees arrived in good condition and well shaped.

Ginkgo biloba TreeMore reviews of this product (1)View product websiteWell packed healthy tree

Amelanchier lamarckii TreeMore reviews of this product (23)View product websiteI have ordered from this. Company before and received excellent service and great quality trees. Unfortunately, and ironically you have asked for feedback on this product which has not yet arrived...Read all

Magnolia x loebneri 'Leonard Messel' TreeMore reviews of this product (1)View product websiteExcellent magnolia tree, arrived quickly with very good packaging

Ceanothus 'Trewithen Blue'More reviews of this product (14)View product websiteThe delivery driver lied saying he attempted to deliver when he didn’t. As an agent for the seller this reflect badly. You need to fire your courier of choice. Disgusting behaviour lying to clients.

Rhododendron 'Purple Gem' ShrubMore reviews of this product (1)View product websiteLovely shaped healthy plant

Hoheria sexstylosa 'Snow White' TreeMore reviews of this product (1)View product websiteAwful purchase

Cornus kousa var. chinensis TreeMore reviews of this product (6)View product websiteThis is the 2nd tree I have purchased from Ornamental Trees, the 1st was a silver birch. Both excellent specimens, in good health.

Prunus 'Kanzan' TreeMore reviews of this product (13)View product websiteAmazing service, fab delivery and great trees! Trees were well established, bigger than expected and can see well looked after. Would highly recommend!

Large Tree Stake & Tie KitView product websitePerfect stake & tie kit for the trees!

RootgrowMore reviews of this product (48)View product website

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