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OneChoice Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,469 reviews

Julie Anne Sutherland-cotton

Feefo Verified

5 years ago

What Julie Anne Sutherland-cotton said about OneChoice:

This was an quick and comfortable process,

I felt well informed by the person who I dealt with . This gave me the confidence to go forward with my OneChioce as my life insurer

Product reviews

Date of purchase: 08/10/2020

Mark De Lew

Feefo Verified

PORIRUA

5 years ago

What Mark De Lew said about OneChoice:

Great to deal with depending who you get.

Everyone I dealt with was professional, knew the products and was a pleasure to talk to except Rosie. I found her condescending, monotonous and very "bullet pointed". An example of this her Manager...

Customer Relations

OneChoice

5 years ago

Hi Mark, Thank you for providing your open and honest feedback and I am sorry to hear your recent experience wasn’t to the standard we would expect a customer to receive. We appreciate you taking the time to share your feedback with us, as this provides us with an opportunity to look into your experience further and provide coaching where appropriate. Please don't hesitate to let me know if you would like to discuss your feedback further with one of our Senior team members. Kind regards, Alisa

Product reviews

Date of purchase: 01/10/2020

Trusted Customer

Feefo Verified

5 years ago

Could be a little less robotic and more human.

They were good but they could have listened more and given time for the customer to speak and build rapport. It felt a little scripted and robotic like they wanted to get through the process. I know...

Customer Relations

OneChoice

5 years ago

Hi,Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to customers and I have passed your feedback onto the relevant team for coaching/training purposes. Kind regards, Jessica

Product reviews

Date of purchase: 29/09/2020

Erin Chamberlain

Feefo Verified

5 years ago

What Erin Chamberlain said about OneChoice:

Excellent service

Product reviews

Date of purchase: 28/09/2020

Trusted Customer

Feefo Verified

5 years ago

Life Insurance

Very thorough service and completed application by allowing time for obtaining information needed.

Product reviews

Date of purchase: 24/09/2020

Trusted Customer

Feefo Verified

5 years ago

Great customer service

Rosie phoned me to talk to me about Life Insurance. She was knowledgeable, friendly and answered all my questions with ease. Rosie definitely enabled me to make my decision about life insurance and...

Date of purchase: 23/09/2020

Trusted Customer

Feefo Verified

5 years ago

Service was great but no follow through, still waiting for the policy to be sent out

Customer Relations

OneChoice

5 years ago

Hi,Thank you for reaching out to us with your experience and I am pleased to hear of the great service that you have received. If your policy documents were being sent via email, please check your spam/junk folder. However, if you have still not received these please let me know and I will arrange for a member of our team to look into this for you. Kind regards, Jessica

Date of purchase: 21/09/2020

Ioane Ioane

Feefo Verified

5 years ago

What Ioane Ioane said about OneChoice:

I filled the one choice on line and tried.to get a quote from the them i like that they tried to get hold of me a couple of times as i could not answer it because i was driving but excellence service

Product reviews

Date of purchase: 15/09/2020

Trusted Customer

Feefo Verified

5 years ago

Had a awsome lady help is out with our policy easy as done all over the phone no need to fill put any paperwork which is a big bonus noone has time these days to do sot down and do it and its all...

Product reviews

Date of purchase: 16/09/2020

Stuart Simcott

Feefo Verified

5 years ago

What Stuart Simcott said about OneChoice:

pleased

the young lady I spoke to was very helpful and full of the right questions

Product reviews

Date of purchase: 15/09/2020

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OneChoice Reviews

OneChoice Life InsuranceMore reviews of this product (288)View product websiteI would feel comfortable in recommending OneChioce to my friend and family. As I felt well informed and the process was easy. The lady who I dealt with was warm and firendly which put me at ease.

OneChoice Life InsuranceMore reviews of this product (288)View product websitePrice. Easy to deal with except one individual (Rosie) who I almost stopped during and after each occasion we chattered. Other staff and her Manager were second to none.

OneChoice Life InsuranceMore reviews of this product (288)View product websiteIt's expensive but no different to other insurance companies.

OneChoice Life InsuranceMore reviews of this product (288)View product websiteVery unaffordable for anyone

OneChoice Life InsuranceMore reviews of this product (288)View product websiteThe purchase exceeds my expectations. The amount will help my family and grandchildren financially for their future.

OneChoice Life InsuranceMore reviews of this product (288)View product websiteJust excellence services

OneChoice Life InsuranceMore reviews of this product (288)View product websiteAfordable very happy with our policy

OneChoice Life InsuranceMore reviews of this product (288)View product websiteunsure just very simple and offers me the coverage required

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