Great watch. Exactly as seen online. Beautiful packaging. When it came back into stock, very quick delivery. Packaged really well. Great communication via email - friendly and was kept up to date....
Read more
Product reviews
Date of purchase: 07/12/2018
0
Share
Trusted Customer
7 years ago
Sehr schöne zeitlose Uhr. Bestellung absolut reibungslos.
When I hadn't received my shipment notification in the expected time frame, I contacted support. I'm in the US so I expected some delay in response because of the time difference and also being aware...
So impressed by my recent order that I hand wrote a card and sent it to Denmark yesterday.Stylish, beautifully crafted piece and delivered within days across the miles to Australia.Thankyou Nordgreen!
It was a really good experience from discovering the brand to the kind of designs Nordgreen and the philosophy because of which their product stands out. I loved their collections and how they have...
Versandt hat zu lange gedauert und ich habe von nordgreen selbst erst Informationen erhalten, nachdem ich nachgefragt habe.
Karolina
Nordgreen
6 years ago
Hi,
Vielen Dank für dein Feedback.
Wir bedauern sehr, dass du mit unserem Service nicht zufrieden warst. Leider haben wir auf den Lieferprozess nur bedingt Einfluss. Sollte es im Prozess der Zustellung also zu Verzögerungen kommen, können wir diese leider in der Regel nur bedingt beeinflussen. Zusammen mit unserem Logistikpartner arbeiten wir jedoch daran, den Prozess weiter zu optimieren, um solche Vorfälle in Zukunft vermeiden zu können. Für dein Feedback sind wir dir daher sehr dankbar.
Viele Grüße,
The Nordgreen Team
there was a delay because of a problem with my address, but fixed after numerous emails of explanations.
then the courier emailed me to pay custom so an extra 20.00 and other emails trying to get me...
Read more
Karolina
Nordgreen
7 years ago
Thank you for your honest review, we really appreciate it : )
You should have received a separate email from us informing about such case and the possibilities while solving the issues you been experiencing.
But of course once again we are super sorry for the inconveniences you have been dealing with, such unexpected experience is not appreciated. Therefore, we value your feedback a lot and will take it strongly into consideration while investigating it and making better experience for everyone in the future, even though such cases happens quite rare, however, we do not wish to have any exceptions and only bring the excellent service.
We do hope you love your watch and will have an amazing time with it :))
Best wishes,
Team Nordgreen
Product reviews
Karolina
Nordgreen
7 years ago
Many thanks for the product feedback ! : )
As you might now, we do offer free returns as well as free exchanges to a different model / different size watch ( in your case you can try a different model in size 32mm, which might be more appropriate for you)
Therefore, you are more than welcome to use our return website in order to proceed with an exchange process if wished: https://nordgreen.myreturnscenter.com
Please contact hello@nodgreen.com if you will have any other questions regards it.
Best wishes,
Team Nordgreen
Date of purchase: 28/01/2019
0
Share
Trusted Customer
7 years ago
Se agradece el envío gratuito y rápido, pero tardó en que la orden estuviera lista para envío. En total, tardo 9 días desde que se confirmó el pago hasta que llego a mis manos.
Karolina
Nordgreen
7 years ago
Querido Rodrigo,
Lo sentimos muchos por el retraso en hacerte llegar al reloj. Estamos acostumbrados a seguir las tempisticas indicadas en nuestro sitio internet, esta vez por un problema debido a nuestro cambio de almacén alcun retraso ocurrió aunque hubiésemos organizado todo a lo mejor de nuestras posibilidades.
Muchas gracias por tu compra, y esperamos que nuestro reloj valla a ser tu fiel compañero en los próximos años!
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
