Expected that leather strap could have been better, its started to show sign of aging after 3 weeks of moderate occasional use. For 200$ I would expect better quality leather .
Karolina
Nordgreen
6 years ago
Hello, We are extremely sorry for your poor experience with us. It is definitely not how we want to treat our lovely customers, and more importantly feel - as we tend to believe in delivering high quality for a long-term use.
In this case, we would appreciate if you could document the case and send us some pictures regards the mentioned defect to hello@nordgreen.com and we will see if we can cover it under the warranty as you should not experience any issues after only 3-weeks use whether it was intense use or not.
Thank you for taking the time to update us and truly sorry for all of the inconveniences caused throughout this journey.
All the best,
The Nordgreen Team
I never received the product and they haven't responded to my mails.
Karolina
Nordgreen
6 years ago
Hi Hamza, Truly sorry for the delay you been experiencing. Unfortunately, we cannot see any communication coming from your side. You are very welcome to contact us at hello@nordgreen.com and we will get back to you within couple of hours. In addition, we will make sure to contact you ourselves as it might faster the process. Once again, we are so sorry for the delay. However, according to the tracking, it seems that the delay occurred due to the fact that our courier needed to held the package as it was unable to collect the payment. As you might know, Eu members are not expected to pay any duties or taxes fee. The rest may be a subject to import duties and taxes, which are levied once a shipment reaches your country. As you may know, the package was shipped from Denmark. Therefore, as you are located in India – non Eu member, Nordgreen cannot control and is not responsible for any duties applied to your package. Hope this explains the delay, which we assume you were aware of. If you do not wish to pay additional fees, you simply need to refuse the shipment. Hope it makes sense and truly sorry if it caused any inconvenience. It was indeed not our intension for you to experience all of it. Best wishes, The Nordgreen Team
Date of purchase: 01/12/2019
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Trusted Customer
6 years ago
Clean look. Pleased with the watch so far!
Very easy to change the strap.
For someone who lived in Japan, the model heaven of excellent customer service, I take good customer service as a given. However, Nordgreen's customer team was exception that I decided to take the...
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Product reviews
Date of purchase: 26/11/2019
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Vladimir Necas
Prague, Czech Republic
6 years ago
What Vladimir Necas said about Nordgreen:
All smooth and easy
Date of purchase: 01/12/2019
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Maiken Demet
6 years ago
What Maiken Demet said about Nordgreen:
Quick delivery. No customer service issues.
Product reviews
Karolina
Nordgreen
6 years ago
Hi Maiken, Thanks for taking the time to let us know regards the quality. Whether is good or bad, we appreciate both as only with it we can be better tomorrow! :-) That sounds indeed not acceptable as our watches are scratch resistant and it should not happen - so fast at least. We of course would greatly appreciate if you could forward us the documentation (some pictures are enough) regards the phenomenon in order for us to digger into the case and potentially offer you a suitable replacement solution. We do strive to deliver highest quality thus truly sorry that we did not manage to meet your expectations. We will try doing our best to make sure to resolve this issue. All the best,The Nordgreen Team
Nordgreen's web site made it very easy to select a wrist watch that suited me. The item arrived very quickly. The watch is absolutely stunning. And the the Giving Back Program sealed the deal.
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
