Thanks for sharing your experience, Caroline — I’m really sorry to hear about the strong odour from the cardigan, especially since it affected both sizes and even transferred to another item. That’s incredibly frustrating, and I understand how disappointing it must be when a piece looks great but is completely let down by something like this.
Your feedback is important and will be passed along to our product and quality teams, especially since you noticed similar concerns in other reviews. If you haven’t already returned the cardigans and would like help with that process, just let me know your order number and I’ll be happy to assist.
I always used self self-desk to collect my parcels but some have had a chance to see the customers services desk staff is friendly and the store always tidy.
Product reviews
Date of purchase: 03/10/2025
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Angela
Feefo Verified
11 months ago
What Angela said about Next:
Really efficient, great choice and if there’s ever an issue it’s fixed quickly.
The service was good. Waited a few days before collection at my next branch. The mirror fitted perfectly on the landing wall and complemented the lovely marble wall paper we put up
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.