Next have always delivered quickly and on time.The choice and quality of items is fantastic.On the rare occasion I've spoken with customer service they have been very helpful
Easy to order & delivery was quick. Have had a few issues with Evri delivery as our normal driver has been in hospital but these have been raised with Next
Always easy to order and so much to choose from! Also always have a great experience in store with staff when having to make returns etc.
Product reviews
Ujwal Mayavanshi
Next
5 months ago
Thank you for sharing your feedback with us. Chloe, we’re glad to hear you loved the design, quality, and price, though we’re sorry the length wasn’t the right fit and that you had to return it.
We’ll make sure your comments are passed along to our team, as sizing and fit are important to get just right. If you’d like, we can help you find a similar style in a shorter length so you don’t miss out on the design you enjoyed.
Customer service was awful. The lady didn’t understand the problem and said nothing she could do!!
Purnima Kedari
Next
6 months ago
Thank you for your review. We're really sorry to hear about your experience and we appreciate you bringing this to our attention. This is not the level of service we would expect from our customer service team. So we can look into this further for you and put things right please send us an email at feefo_queries@next.co.uk. Thank you.
Product reviews
Uploaded media
View all media (2)
Purnima Kedari
Next
6 months ago
Thanks for the review. We're really sorry for the inconvenience about the faulty Fusion Red Ba;moral Check Eyelet Curtains. This issue should have been caught during our quality checks. Your feedback has been passed on to our warehouse team to ensure more thorough checks are carried out going forward. We'd appreciate it if you could email us at feefo_queries@next.co.uk so we can get in touch to sort this out for you.
Have not had to deal with customer service directly. But delivery was smooth.
Product reviews
Ujwal Mayavanshi
Next
5 months ago
Thank you for sharing such detailed feedback. It’s great to hear the length feels true to size, though I understand how a narrow ankle opening can make it tricky to get on little feet. We’ll make sure this is passed along to our product team, as ease of use is especially important for pre-toddlers. Please drop us an email at feefo_queries@next.co.uk and we'll do our best to make things right.
Thank you for your message.Mark. I’m very sorry to hear that the item you received did not meet the quality you expected, especially given the price you paid. We understand how disappointing this must be and sincerely apologize for the inconvenience caused.
Your feedback is important to us, and we will ensure it is shared with the relevant team so we can improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.