collection from shop goodThe website for order ; clunky -typed in narrow fit repeatedly and only showen wide fitting shoes.
Product reviews
Purnima Kedari
Next
5 months ago
Thank you for taking the time to leave your review. Stock checks should be made to prevent any issues like this. We're really sorry for the inconvenience you've been caused with this. Your feedback has been passed on to the warehouse to ensure more thorough checks are carried out going forward. To make sure everything is sorted for you, please reach out to us at feefo_queries@next.co.uk, and we'll do our best to help.
Date of purchase: 27/09/2025
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Trevor
Feefo Verified
GBR
6 months ago
What Trevor said about Next:
Service was first class and the delivery boys were excellent at soft all of you thank you
Fine. I would like more detail available for how to request a refund for a not fit for purpose item.
Ujwal Mayavanshi
Next
5 months ago
There are 3 ways of returning the items back for a refund.
1 - Store
For store returns, you can return this back to the store anytime according to your convenience and you'll not require any paperwork or packaging for the returns.
2 - Royalmail
You can print you’re the return label from Royal Mail website also. Here is the link:
https://www.royalmail.com/track-my-return/pick-a-retailer.
3 - Evri
You can return the items back via parcelshop or we can arrange a collection for the returns via Evri.
I’m really sorry to hear this item didn’t meet your expectations — it must be frustrating when the fit and shape change so quickly, especially after washing. We want you to feel confident in your purchase, so you’re welcome to return or refund it if you’d prefer. Your feedback is very important to us and helps improve the quality of future designs.
Excellent service from Next. Sadly some of my items were cancelled after ordering but the refund was made quickly along with an email. However the the rest of the items arrived quickly and in...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.