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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

243

29

27

12

23

334

ratings over the past year

333 out of 4,945 reviews
Time:
Past year
Trusted Customer
11 months ago
Date of purchase: 14/06/2024
Excellent Customer Service
The dresses took longer to arrive than specified so I called the office, my call was answered promptly and efficiently. The lady I spoke to told me that she would contact the carrier and then get...

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Tobi
Needle & Thread
8 months ago
Thank you for your feedback! We are so happy to hear our customer care team was able to assist you promptly. We hope you love your order and have many wonderful wears from it. We look forward to being able to welcome you back to shop with us again soon!
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Trusted Customer
12 months ago
Date of purchase: 16/06/2024
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Tobi
Needle & Thread
8 months ago
Thank you for your feedback. Sorry to hear on this occasion it was not a perfect fit. We do recommend using our online size guide if you've not had a look at this as this will be the most comprehensive guide to help you otherwise our customer care team are also on hand to help if you are unsure. We hope to be able to welcome you back to shop again with us in the future.
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Trusted Customer
12 months ago
Date of purchase: 15/06/2024
Bad customer service , difficult to contact no easy return procedure.
I have emailed customer service and still waiting for a reply which is over 48hrs now. No invoice to activate return or direct phone number. Frustrating and not impressed.
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Nurcan
Needle & Thread
8 months ago
Hi, sorry to hear of your disappointment. I see you contacted our customer care team on 14th July and you had a reply with a resolution on 15th July. We are sorry if this is disappointing service but we hope we are able to welcome you back to shop with us in the future.
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.