How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,361

860

220

5,593

ratings over the past year

Displaying all 102,269 reviews

Trusted Customer

London

12 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

I have recommended Mr & Mrs Smith in the past and passed on details to others who I know have gone on to make bookings; it has become the first place I go to when I want to book a hotel so I would...

Date of purchase: 16/03/2014

Trusted Customer

London

12 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Professional, friendly, responsive. Of course the starting point is your great collection of venues.

Date of purchase: 18/02/2014

Trusted Customer

12 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Ease of use

Date of purchase: 06/03/2014

Trusted Customer

Croydon

12 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

Very helpful, made a big effort to help us with a very advance booking and…

Very helpful, made a big effort to help us with a very advance booking and a voucher confusion. The only reasons I'd not give 10/10 are the preponderance of very expensive places, and not many places...

Date of purchase: 05/12/2013

Trusted Customer

Singapore

12 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Price, added benefits of booking through website

Date of purchase: 10/03/2014

Trusted Customer

London

12 years ago

Overall Satisfied

Recommends

Date of purchase: 09/02/2014

Trusted Customer

Preston

12 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Good choice of hotels

Date of purchase: 08/03/2014

Trusted Customer

12 years ago

Overall Satisfied

Recommends

Excellent service!

Date of purchase: 14/01/2014

Trusted Customer

London

12 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

I was unable to book online as there was a problem with the hotels booking system.…

I was unable to book online as there was a problem with the hotels booking system. Your customer service team dealt with my booking quickly and easily. Will definitely book via you again.

Date of purchase: 20/02/2014

Trusted Customer

Bangkok

12 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

The service is excellent. The website was down so I wasn't able to book online.…

The service is excellent. The website was down so I wasn't able to book online. I had to use Skype to call your helpline, it kept cutting out so I ended up calling 3 times, the lady ended up calling...

Date of purchase: 16/03/2014