How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

Rated

Exceptional

93%

service satisfaction

97%

recommends

Service

4.7

Product

4.6

4,902

979

225

6,204

ratings over the past year

Displaying all 95,993 reviews

Valerie

Herts, UK

2 hours ago

Date of purchase: 13/06/2025

Recommends

What Valerie said about Mr & Mrs Smith:

It has been a hugely disappointing experience especially as I have used Mr & Mrs Smith in the past and it has been a positive experience previously.

Product reviews

Trusted Customer

3 hours ago

Date of purchase: 08/06/2025

Recommends

Product reviews

Paula

Madrid

6 hours ago

Date of purchase: 13/06/2025

Recommends

Product reviews

Alexia

Limassol

7 hours ago

Date of purchase: 13/06/2025

Recommends

Product reviews

Caspar

8 hours ago

Date of purchase: 13/06/2025

Recommends

Product reviews

Maria

9 hours ago

Date of purchase: 13/06/2025

Product reviews

Trusted Customer

9 hours ago

Date of purchase: 26/05/2025

Recommends

Product reviews

Marissa

Cowden

10 hours ago

Date of purchase: 13/06/2025

Recommends

What Marissa said about Mr & Mrs Smith:

We really trust Mr and Mrs Smith - we have never been disappointed by any place we have stayed via MMSmith. Always a brilliant standard. Keep it up!

Product reviews

Trusted Customer

11 hours ago

Date of purchase: 13/06/2025

Satisfied with service

Recommends

Product reviews

Susana

London

12 hours ago

Date of purchase: 20/05/2025

Recommends

Product reviews

Not received a review invite?

About Mr & Mrs Smith

We've hand-picked the best boutique hotels and stylish luxury hotels to ensure you find the perfect romantic getaway.

Read all

0330 100 3180

TMF Group, 13th Floor, One Angel Court, London, EC2R 7HJ, United Kingdom

View all media (34)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Mr & Mrs Smith Reviews

Anvil HotelMore reviews of this product (2)View product website1. The rooms are significantly overpriced. 2. The bathroom was narrow and if we weren’t as slight in build as we are, it would be difficult to get in. 3. There was no shelf space to keep any...Read all

Residenza Napoleone IIIMore reviews of this product (3)View product websiteWe loved our stay; the apartment was beautifully furnished with wonderful attention to detail. It was quiet and private, yet perfectly placed to explore all of the what Rome has to offer. The view...Read all

Cugo Gran Macina MaltaMore reviews of this product (40)View product website

Santa Maria BrionesMore reviews of this product (7)View product websiteGreat location, staff very friendly and helpful, amazing food

Triana House Boutique HotelMore reviews of this product (38)View product website

Hôtel & Spa Belle PlageMore reviews of this product (28)View product website

Stockton InnMore reviews of this product (1)View product website

Aller DorsetMore reviews of this product (17)View product websiteFantastic stay at Aller Dorset. Gorgeous setting, beautifully decorated - such a great place to unwind and relax. We loved sitting by the fire pit watching the swallows and swifts in the evening...Read all

Pnoé Breathing LifeMore reviews of this product (1)View product websiteEnjoyable

Hôtel PanacheMore reviews of this product (1,584)View product websiteAs a long-time member of Mr & Mrs Smith, I always expect nothing short of excellence, and Hotel Panache truly delivered! Nestled in the vibrant 9th arrondissement, this charming hotel provided us...Read all

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?