Reserved online for local pickup. Not initially in stock at local branch but delivered there in two days. Good communications throughout. Very helpful at branch when collecting. The website is the...
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Sales Admin
Mr Central Heating
10 years ago
Thank you so much for taking the time to leave this excellent review, we are thrilled to hear you found our website helpful and detailed; we have an excellent team working very hard on our site so really appreciate the kind words. Also very pleased you are happy with your new radiator and found it to be good quality.
We hope to see you again soon
Mr Central Heating
Product reviews
Date of purchase: 05/03/2016
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Trusted Customer
10 years ago
Great early delivery
Product reviews
Date of purchase: 26/02/2016
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Trusted Customer
10 years ago
the service was fine however the radiators have not yet been fitted
Would not take radiator back because they say it is "bespoke". I chose a grey radiator not some bespoke hand made furniture. Surely they can accept it back and resell it but apparently not. Reason i...
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Website Manager
Mr Central Heating
10 years ago
We are sorry you feel this way, The radiator is bespoke when you chose to have them coloured, we clearly advise that, both on the site and when we call to advise that it has to be sent away to be sprayed the colour you have chosen, and we also informed you that this would take 10 to 15 days to be done, which you accepted. Our Product page, delivery page, the category page and the colour filters and our terms and condition page, clearly state that these are non refundable and we even advise that monitors and devices will show slight colour variations to the picture that was taken depending on colour contrast and brightness settings.
Product reviews
Website Manager
Mr Central Heating
10 years ago
We are sorry you feel this way, The radiator is bespoke when you chose to have them coloured, we clearly advise that, both on the site and when we call to advise that it has to be sent away to be sprayed the colour you have chosen, and we also informed you that this would take 10 to 15 days to be done, which you accepted. Our Product page, delivery page, the category page and the colour filters and our terms and condition page, clearly state that these are non refundable and we even advise that monitors and devices will show slight colour variations to the picture that was taken depending on colour contrast and brightness settings.
Electronic world can I in future have an electronic email etc with the employees name etc. Details of confirmation possible and actual delivery days n times?
Website Manager
Mr Central Heating
10 years ago
Hello and thank you for your comments,
Our system generates an email order confirmation to you immediatley, I have checked the logs and this email was sent.
Once we have a delivery date we then phone every customer to book in the delivery personally to make sure you will be availabe. Once that call has happened, we email a confirmation of this delivery date and conversation.
It may be that your email software has spam settings that have not let this confirmation email come through.
As we have delivered this order, we must have at least sent you the automatic confirmation and spoken to you to book the delivery.
I do apologise if you felt we didnt keep you informed, but this may be a case of technology blocking us.
Mr Central Heating has 40 years of experience selling heating packs, boilers, radiators, bathrooms, plumbing & accessories. Including Baxi, Ideal, Potterton, Vaillant, and more.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Mr Central Heating has 40 years of experience selling heating packs, boilers, radiators, bathrooms, plumbing & accessories. Including Baxi, Ideal, Potterton, Vaillant, and more.