Will think long and hard before using this mob again. Lots of materials missing from first delivery. Much of the stuff not stocked although online said it was. Courier delivery of missing stuff,...
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Website Manager
Mr Central Heating
10 years ago
Hello and thank you for your comments,
We really are not happy we managed to string this order out into so many deliveries. We totally put our hands up to it, and we got too much wrong in this rare case. Your comments have been fed back to our Delivery depot concerned and your delivery charge has been refunded as this is a service charge and you received poor service. Again, our apologies.
CU
Customer
10 years ago
Hats off to you guys. To be fair didn't expect any reaction from the feedback but your apology is much appreciated. Things do go wrong but I believe a company should be rated by it's response in putting a remedy to the issues. Thanks again.
the products are good the ordering easy but organising the delivery was a nightmare I telephoned 3 times to say there would be nobody there to receive the goods before 10am checked the day before...
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Website Manager
Mr Central Heating
10 years ago
Hello and thank you for your review. We have spoke with the branch concerned and the driver. We have let you down here on communication and this is far from our normal deliverys service. we have made work for you and ourselves by not comunicating correctly. Your delivery charge will be refunded. We are truly sorry for this.
Mr Central Heating has 40 years of experience selling heating packs, boilers, radiators, bathrooms, plumbing & accessories. Including Baxi, Ideal, Potterton, Vaillant, and more.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Mr Central Heating has 40 years of experience selling heating packs, boilers, radiators, bathrooms, plumbing & accessories. Including Baxi, Ideal, Potterton, Vaillant, and more.
We really are not happy we managed to string this order out into so many deliveries. We totally put our hands up to it, and we got too much wrong in this rare case. Your comments have been fed back to our Delivery depot concerned and your delivery charge has been refunded as this is a service charge and you received poor service. Again, our apologies.