Product excellent
Packaging excellent
Paid for next day service so it would arrive for Mother's Day - didn't arrive until the next week - won't be using Mococo again
Elise
Mococo
10 years ago
I do sincerely apologise for all of the inconvenience caused. I have looked into when you placed the order and it was placed at 19:16 on the 03/03/16 this is after our 3:00pm cut off point for next day deliveries.
It is also explained on our website that we only offer next day delivery Monday-Thursday. If orders are placed after 3:00pm on a Thursday you will have to select Saturday delivery. I can also see that re delivery was arranged.
I do apologise once again you never received the item when you would of liked too.
If you would like to contact me further regarding this issue please don't hesitate my email is elise@mococo.co.uk
Elise
Customer relations
Speedy delivery, beautiful presentation. Very pleased with my purchase. Wint use any other site or shop to buy my Pandora jewellry
Elise
Mococo
10 years ago
We are thrilled to hear you are a loyal customer and will be returning!
Thank you
Elise
Customer relations
TC
Trusted Customer
10 years ago
Can I add that I really appreciated the follow up call following the email regarding my delivery. 1st Class customer sevice, felt very personal.
Thank you again
Would definitely recommend Mococo if you are thinking of purchasing a jewellery gift.
Great choice, competitive prices, prompt delivery and lovely gift wrapping.
Ordered on a Sunday and received...
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Elise
Mococo
10 years ago
We are thrilled to hear your lovely feedback, we do really appreciate your time taken.
Elise
Customer relations
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.