Mococo Reviews

I am so pleased we corrected the mistake quickly and you were pleased with service you received.
Glad you enjoyed the chocolates :)

Elise
Customer relations

Glad you were pleased with our service.
Thank you

Elise
Customer relations

It is so lovely to hear such nice things about the service we offer.
We do value everyone of our customers.
Thank you.

Elise
Customer relations

Thank you for your recommendations it is greatly appreciated as is your custom.

Elise
Customer relations

I do apologise that you were disappointed it wasn't in a box, we have to follow Pandora's guidelines and unfortunately we are unable to give boxes for items under £35.
Thank you for your positive feedback and we are pleased to hear you were happy with everything else.

Elise
Customer relations

We love hearing such positive feedback!
Thank you for your kind words.

Elise
Customer relations

Great to hear positive feedback on all aspects of the service we offer!
Thank you it is greatly appreciated.

Elise
Customer relations

I sincerely apologise about the poor quality of the item you received, all of the items we dispatch go through quality control.
Unfortunately this item is a retired piece and has been in the company for a while, also with it being sterling silver this prone to surface scratches.
We do sincerely apologise and understand fully your reasoning for the return.
Thank you for your kind words on the service you otherwise received.
You may be interested in the current Clogau promotion that we are running in store at the moment. https://www.mococo.co.uk/about-us/events/

Elise
Customer relations 

Thank you for your kind comments!
We look forward to your return.

Elise
Customer relations

Thank you for the lovely feedback, it is so nice to know our service is appreciated.

Elise
Customer relations