Mococo Reviews

We are pleased to hear we were able to provide you with the item you wanted, thank you for your loyalty.

Elise
Customer relations

Your feedback is greatly appreciated and will be passed on to the web developers, as we are always looking for ways to improve.
Thank you.

Elise
Customer relations

It is nice to know our website is user friendly and offers a great range of items at competitive prices.
Thank you for your recommendations and loyalty with us, we look forward to your return.

Elise
Customer relations

Thank you for such positive feedback, we are glad you appreciated the service you received.

Elise
Customer relations

Its great to hear our standard of service remains high throughout stores and the website.
Thank you for your kind feedback.

Elise
Customer relations

We appreciate the time taken to leave kind feedback so thank you.
We look forward to your return.

Elise
Customer relations

We really love hearing such kind comments about the service we offer.
Thank you!

Elise
Customer relations

Its great to hear you are pleased with the overall service you received using Mococo.
Thank you for your time taken.

Elise
Customer relations

Thank you for your kind words it is greatly appreciated, I am glad I was able to be of some help.
We look forward to your return in the near future, thank you once again.

Elise
Customer relations

Good afternoon Hazel and thank you for posting your feedback. The reason why you did not receive a response to your 3 emails is because Mococo does not have a customer service representative during weekends; Head office and website opening hours are Monday - Friday 9am-5pm and you can find all of the relevant information on our 'contact us' page here: https://www.mococo.co.uk/contact-us

Your emails came through on Friday evening, and one on Sunday, however, as soon as a customer service representative had seen your emails on the Monday you did receive a response. Our superb customer service is reflected by the reviews we regularly receive on Feefo, and the excellent NPS score we currently hold.

I sincerely hope that you understand why you did not receive a response during the weekend, and that we will rectify your initial enquiry as soon as we possibly can.  

Kindest Regards,

Liam

Website Manager