Nice website, European shipping, although a bit expensive, but very happy with my charms!!
Elise
Mococo
10 years ago
Thank you for your feedback we do take all of your comments into consideration as we are always looking for ways to improve our website. We hope to see you return soon.
Good in that nothing was missing and came promptly in a jiffy bag but was not supplied with proper jewellery boxes like in store or enough gift bags for items I ordered and requested like illustrated...
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Elise
Mococo
10 years ago
I do apologise that you didn't receive enough bags, we do have an additional comments box so customers can request separate bags. I will pass this information on to the web developers though and we can look to improve our website. Thank you for your feedback it is appreciated.
Elise Customer relations
TC
Trusted Customer
10 years ago
There was a note section and I did put I needed individual bags for each item. Hopefully when I next place an order it will be better.
Thanks for your reply
This was my second purchase from mococo the first one was excellent this one was poor I ordered on Friday for next day delivery, my goods didn't come till the Wednesday!! As it was for a present I...
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Elise
Mococo
10 years ago
Hi, I do apologise for the unsatisfactory delivery time, however during the sale period we do have a banner on the website explaining the delivery times can be extended. It also states that any order placed after 3pm on a Thursday will not arrive until the Monday as they wont be processed and posted until the Friday. If ordering on a Friday, Saturday guaranteed option should be selected. Regarding the chocolate not being included i do apologise and i am unsure as to why it wasn't included. Please accept our apologies.
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Thank you for your feedback.
Elise
Customer relations