I'm short I was notified of an item being unavailable on the day of my delivery. This unfortunately caused great inconvenience as I ordered two items as a present. This meant I then had to go out and...
Read more
Elise
Mococo
10 years ago
I sincerely apologise that this was the case with your order. Unfortunately on the rare occasion this can happen as we do read our stock from our different branches so we can offer a wider variety. We do try our best to fulfill all orders and notify the customer if we cant, so I am unsure as to why this isn't the case with yourself. This is being looked into and it will not happen again.
I can only apologise for the inconvenience caused and I have passed this information on to the web developers and my manager. If you would like to contact me further regarding this matter you can do on my email elise@mococo.co.uk Once again my sincere apologies.
Elise Customer relations
Product reviews
Date of purchase: 06/07/2016
0
Share
TC
Trusted Customer
10 years ago
What Trusted Customer said about Mococo:
Great
Product reviews
Date of purchase: 04/07/2016
0
Share
TC
Trusted Customer
10 years ago
What Trusted Customer said about Mococo:
Great
Elise
Mococo
10 years ago
Thank you for your custom :)
Elise Customer relations
Product reviews
Date of purchase: 05/07/2016
0
Share
TC
Trusted Customer
Southend on Sea
10 years ago
What Trusted Customer said about Mococo:
Amazing price, next day delivery, beautifully packaged, couldn't ask for more 😊
Elise
Mococo
10 years ago
We do always try to keep our prices competitive and we take pride in all of our packages, its lovely to hear that it is appreciated. Thank you for your kind comments and custom.
Received products really quickly and were as described, only problem was I had put a note in with order, as per instructed by staff over the phone for the two items to be wrapped sepretly, when...
Read more
Elise
Mococo
10 years ago
I do apologise that the items weren't wrapped separately, we do always try our best to follow wrapping instructions but clearly we missed this one. Thank you for your custom and next time we will make sure there is no issues at all.
Elise Customer relationsÂ
Date of purchase: 06/07/2016
0
Share
TC
Trusted Customer
10 years ago
What Trusted Customer said about Mococo:
.
Product reviews
Laim
Mococo
10 years ago
Hi Laura,
thank you for your positive service review. However, I am terribly sorry to hear that the products themselves did not match your expectations. If you have any questions regarding returning items then please contact us on 0800 206 1606.
Brilliant service from ordering to receiving my item. Very quick and easy, packaging was beautiful. Very pleased, will use online service again. Thank you.
Elise
Mococo
10 years ago
We do always try our utmost to get all orders out quickly and efficiently. Your kind comments are greatly appreciated, thank you.
Elise Customer relations
Product reviews
Date of purchase: 07/07/2016
0
Share
Trusted Customer
10 years ago
Excellent service - fast delivery. Beautiful item.
Elise
Mococo
10 years ago
We love this charm, glad you do too! Thank you for your custom and feedback.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We hope you will be returning to us soon.
Thank you!
Elise
Customer relations