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Mococo Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 5,193 reviews

Trusted Customer

10 years ago

Very pleased with the service

The bracelets I bought were fine delivered no problem all very satisfactory

Elise

Mococo

10 years ago

We are pleased to hear the items you purchased were to your liking.
We hope to see you shopping with us soon.

Elise
Customer relations

Product reviews

Date of purchase: 27/06/2016

Trusted Customer

10 years ago

What Trusted Customer said about Mococo:

Item did not arrive, but lovely lady in customer services was very helpful and gave me a refund

Laim

Mococo

10 years ago

Hi Olivia,

thank you for your review. I apologise for any inconvenience you experienced in ordering with us. I am however please that our customer service team could resolve any problems and will make sure your nice comments get passed on.

An investigation as to why your item didn't arrive will be taking place to prevent this happening again in the future.

Kindest Regards,

Product reviews

Date of purchase: 28/06/2016

Trusted Customer

10 years ago

I have used Mococo many of times i love there jewlerry and buy presants for friends also.

Elise

Mococo

10 years ago

Its great to hear you enjoy purchasing your gifts from us and are enjoy using us to shop.
Thank you for your feedback.

Elise
Customer relations

Product reviews

Date of purchase: 29/06/2016

Trusted Customer

cheshire

10 years ago

What Trusted Customer said about Mococo:

out of stock

Let me place my order,then emailed 2 days later to tell me one of the items i ordered were out of stock

Laim

Mococo

10 years ago

Hi Michelle,

thank you for your review. I am sorry to hear that your experience of shopping with Mococo has thus far not met your expectations. I will be looking in to why it was you experienced a delay in hearing from us regarding out of stock items in order to make sure this doesn't happen going forward.

However, i'm pleased that the items you received we really to your liking, ChloBo is a fantastic brand with some really great products. We hope you will be back with us again soon.

Kindest Regards,

Product reviews

Date of purchase: 14/07/2016

Trusted Customer

Chester

10 years ago

What Trusted Customer said about Mococo:

Excellent

Ordered one item, delivered on time and in perfect condition. Even had a complimentary chocolate!! Excellent service.

Elise

Mococo

10 years ago

We are pleased to hear you enjoyed your Mococo experience and the chocolate too!

Elise
Customer relations

Product reviews

Date of purchase: 15/07/2016

Trusted Customer

10 years ago

Wonderful customer service and great products!

I originally got sent the wrong watch in error, but cannot fault the fantastic customer service I received when I notified them of the problem. I was issued a free returns label and my new watch was...

Elise

Mococo

10 years ago

We are so happy we were able to rectify our error and this has not put you off shopping with us.
Thank you for being so understanding it is greatly appreciated.

Elise
Customer relations

Product reviews

Date of purchase: 28/06/2016

Trusted Customer

Wrexham

10 years ago

What Trusted Customer said about Mococo:

Excellent value 💕

excellent value had to buy again 💝

Elise

Mococo

10 years ago

Thank you for the kind feedback, and loyalty to us.
We are thrilled to hear you are happy with your purchase.

Elise
Customer relations.

Product reviews

Date of purchase: 13/07/2016

Trusted Customer

Rugeley staffordshire

10 years ago

What Trusted Customer said about Mococo:

Excellent service

Order easy to place plenty of choice email received once order placed with no to track should problem occur. Will use again

Elise

Mococo

10 years ago

Thank you for feedback, its great to hear you are happy with the overall service you received and that you will be returning.

Elise
Customer relations.

Product reviews

Date of purchase: 11/07/2016

Trusted Customer

10 years ago

What Trusted Customer said about Mococo:

Incredible

Fast service, quality products, slight collection of Thomas Sabo Products ranging from Rings, Bracelets and Necklesses, cannot get enough and I always choose to order from Mococo

Elise

Mococo

10 years ago

Thank you for such positive feedback and loyalty to us!
We look forward to seeing you soon.

Elise
Customer relations

Product reviews

Date of purchase: 11/07/2016

Trusted Customer

10 years ago

New customer discount please !!

My personal experience of shopping on the site was excellent and the delivery was timely but I was somewhat disappointed that I did not receive a new customer discount or a incentive to shop again. ...

Elise

Mococo

10 years ago

Thank you for your feedback it is greatly appreciated and we do always try our utmost to ensure we offer our customers the best prices.
Unfortunately we cannot offer discount codes on outlet items as they are already discounted.
I have passed this onto my manager and we will look into improving incentives to shop.

Elise
Customer relations

Product reviews

Date of purchase: 12/07/2016

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