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Mococo Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 5,193 reviews

Trusted Customer

Wirral

10 years ago

What Trusted Customer said about Mococo:

Lovely items dispatch time could be quicker

Delivery slower than expected paid for 48hr tracked on a Friday it didn't arrive until the following Thursday. Also lack of tracking number on the delivery confirming it had been dispatched.

Elise

Mococo

10 years ago

I do apologise for the delay upon you receiving your order. We do state that during sale period delivery times can be extended due to such high volumes of orders.
Clearly this is just unacceptable and I do profusely apologise, if you would like to contact me further upon this matter please don't hesitate.
My email is elise@mococo.co.uk

Elise
Customer relations

Product reviews

Date of purchase: 01/07/2016

Trusted Customer

Shrewsbury

10 years ago

What Trusted Customer said about Mococo:

Brilliant

Wonderful service

Elise

Mococo

10 years ago

We are pleased to hear you are more than happy with the service you received.
Thank you for your time taken to feedback.

Elise
Customer relations

Product reviews

Date of purchase: 18/07/2016

Trusted Customer

Wirral

10 years ago

What Trusted Customer said about Mococo:

Excellent

Good communication, slight problem with the order which was sorted out extremely fast. Delivery was quick, packaging of items was excellent. Well done Mococo !

Elise

Mococo

10 years ago

We are thrilled to hear we were able to resolve the issue quickly and you are happy with the overall experience.
Thank you!

Elise
Customer relations

Product reviews

Date of purchase: 18/07/2016

Trusted Customer

Holywell

10 years ago

What Trusted Customer said about Mococo:

Excellent all round

Elise

Mococo

10 years ago

Pleased to hear it was a well received gift, and you enjoyed using our service.
Thank you for your custom.

Elise
Customer relations

Product reviews

Date of purchase: 08/07/2016

Trusted Customer

10 years ago

What Trusted Customer said about Mococo:

My Thomas sabo charm came but it was a bit yellow had to give it a food polish

Elise

Mococo

10 years ago

I do apologise that your charm arrived tarnished, we do check all of our items before we send them out so I am unsure as to why yours wasn't polished.
I do hope you can forgive us for this, I will make sure we are very vigilant in checking the standard of all the items before sending them out.

Elise
Customer relations

Product reviews

Date of purchase: 01/07/2016

Trusted Customer

10 years ago

EXCELLENT

Very impressed with service, packaging and delivery excellent. Will definitely use again .

Elise

Mococo

10 years ago

We are thrilled to hear you will return to us a loyal customer!
Thank you for your custom it is greatly appreciated.

Elise
Customer relations

Elise

Mococo

10 years ago

Great to hear you will be returning, thank you for your custom and loyalty to us.

Elise
Customer relations

Product reviews

Date of purchase: 06/07/2016

Trusted Customer

Flintshire

10 years ago

What Trusted Customer said about Mococo:

fantastic service

Practically next day delivery after I placed my order. Watch was beautifully packaged and arrived perfect. Very happy with my choice of watch and mococco.

Elise

Mococo

10 years ago

Thank you for your kind comments, great to hear you are happy with your watch.
We hope to see you return soon.

Elise
Customer relations

Product reviews

Date of purchase: 18/07/2016

Trusted Customer

10 years ago

Regular updates on progress and prompt delivery

Regular updates on progress and prompt delivery.

Elise

Mococo

10 years ago

We are pleased to hear you are happy with the service you received.
Thank you for your custom.

Elise
Customer relations

Product reviews

Date of purchase: 06/07/2016

Trusted Customer

10 years ago

What Trusted Customer said about Mococo:

Poor service

I did not receive the earrings from yourselves.

Product reviews

Laim

Mococo

10 years ago

Good afternoon Amanda,

thank you for your comment. I have looked in to this for you and we are currently investigating why this happened and can assure you that we will do everything possible to make sure it doesn't happen again in the future. We do our utmost to make sure our customers have a fantastic experience when shopping with us, whether it be in store or online, and i apologise that our high extremely high standards were not matched on this unfortunate occasion. We hope you will be back with us again soon.

Kindest Regards,

Date of purchase: 16/07/2016

Trusted Customer

Cheshire

10 years ago

What Trusted Customer said about Mococo:

Brilliant!!!

I have bought many items from Mococo online and I have never had any problems this is why I probably keep returning back to them. The items are well wrapped with fast delivery, excellent service!!!! ...

Elise

Mococo

10 years ago

Thank you for your kind comments, we are thrilled to hear you enjoy shopping with us and will continue to do so.

Elise
Customer relations

Product reviews

Date of purchase: 03/07/2016

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Mococo Reviews

ChloBo Sparkle Flower Heart RingMore reviews of this product (8)View product websiteLovely ring. Was bought as a gift for a friend. She is very happy

Olivia Burton Big Dial Grey & Silver Mesh WatchMore reviews of this product (1)View product websiteWonderful product and service. Packing and presentation superb. Thank you

Thomas Sabo Lucky Number 21 CharmMore reviews of this product (2)View product website

Thomas Sabo 1072 Sun Silver CharmMore reviews of this product (2)View product website

Thomas Sabo CZ Fleur-De-Lis CharmMore reviews of this product (2)View product website

Olivia Burton Big Dial Mink and Rose Gold WatchMore reviews of this product (7)View product websiteMy wife loves this item and would purchase this range again She loves the large face on the watch and the colour in the face and strap.

Clogau Tulips Milestones Bead CharmMore reviews of this product (1)View product websitePleased with charm and such a bargain

Thomas Sabo Wave Karma BeadMore reviews of this product (1)View product website

Thomas Sabom Gold Arabesque Karma BeadMore reviews of this product (1)View product website

Thomas Sabo Karma Polished Bead CarrierMore reviews of this product (6)View product website

Skagen Rose Gold Ladies Bracelet WatchMore reviews of this product (1)View product websiteUnusual designed face makes this watch different to others I've seen. Love the understated classy lines of skagen designs.

Swarovski Stone Medium Rose Gold PendantMore reviews of this product (1)View product websiteNice little good looking pendant.

Michael Kors Yellow Gold Crystal Huggie EarringsMore reviews of this product (1)View product websiteNot received s d not informed fir 3 days

Open Mini Flower Rose Gold EarringsMore reviews of this product (1)View product websiteThese earrings are gorgeous that I went and bought a second pair for my sister.

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