I absolutely love mocco love their products but I would never step in the Wrexham store ever,the staff are rude and not nice but doesn't put me to if I shop in Chester or the Internet
Elise
Mococo
10 years ago
I am so sorry you have had a bad experience in one of our stores, if you would like to contact me personally to explain what happened so I can rectify the situation and ensure this does not happen again my email is elise@mococo.co.ukHowever I am thrilled to hear you are not put off shopping with us either online or in our Chester store.Thank you for your continuous loyalty to us.
We are glad you were happy with the service you received. Hopefully you will be able to find something that is more suitable as we have a huge variety on our website.
I did ask for a birthday message, which didn't happen and the gift was wrapped, which I would have preferred not to be, because I'm sure every purchaser would like to check their purchase. It would...
Everything went okay untill I did not receive what I purchased.
Elise
Mococo
10 years ago
I do apologise for the error of you not receiving the free earrings, i am glad we were able to resolve this issue and send them out to you. I do hope you accept our apologies.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We hope to see you return soon.
Elise
Customer relations