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Mococo Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 5,193 reviews

Trusted Customer

Holywell

9 years ago

What Trusted Customer said about Mococo:

Order was placed as a gift, was informed next day delivery and did not receive!

Elise

Mococo

9 years ago

I do apologise that you did not receive your order, we have now changed our wording on the delivery options at the checkout to avoid any confusion.
Your order was purchased on the Friday of the bank holiday weekend and it was interlink free next day delivery but interlink only deliver on working days, then the delay of the bank holiday caused it not to be delivered on the Monday.
I do sincerely apologise for this, if you would like to contact me further regarding the matter please don't hesitate to contact me on elise@mococo.co.uk

Elise
Customer relations

Product reviews

Date of purchase: 26/08/2016

Trusted Customer

Wrexgam

9 years ago

What Trusted Customer said about Mococo:

Excellent service

Elise

Mococo

9 years ago

We are thrilled you enjoyed shopping with Mococo and we hope to see you soon.

Elise
Customer relations

Product reviews

Date of purchase: 24/08/2016

Trusted Customer

9 years ago

Good alround service

Yes the price was great and the product exactly as shown on the website with a quick delivery.

Elise

Mococo

9 years ago

We are thrilled to hear you were happy with the overall service you received.
Thank you for the feedback.

Elise
Customer relations

Product reviews

Date of purchase: 23/08/2016

Trusted Customer

Lowton

9 years ago

What Trusted Customer said about Mococo:

Great service.

The charm was beautifully gift wrapped. The delivery was prompt. The chocolate was a nice touch.

Elise

Mococo

9 years ago

We do always do our utmost to keep our prices competitive.
Thank you for shopping with us and we hope to see you return soon.

Elise
Customer relations

Product reviews

Date of purchase: 22/08/2016

Trusted Customer

9 years ago

Quick delivery & lovely packaging.

Elise

Mococo

9 years ago

We always take pride in all the parcels we send out and it is lovely to hear this doesn't go unnoticed.
Thank you for your custom.

Elise
Customer relations

Product reviews

Date of purchase: 10/08/2016

Trusted Customer

Notts

9 years ago

What Trusted Customer said about Mococo:

Beautiful excellent service

Arrived really fast brilliant price

Elise

Mococo

9 years ago

Thank you for your time taken to leave us feedback, we are so pleased to hear you enjoyed using our service.
We hope you will return soon.

Elise
Customer relations

Product reviews

Date of purchase: 10/08/2016

Trusted Customer

9 years ago

Delivery

Wasn't next day as stated

Elise

Mococo

9 years ago

I do sincerely apologise that there was a error with the item you received and you didn't receive it on the Wednesday.
The delay was due to your order being placed after our next day cut off point of 3pm.
I can confirm that our web developers are looking into this to make it more obvious for the customer to see the cut off point.
If you would like to contact me further regarding the incorrect item please don't hesitate.
You can contact me on 0800 206 1606 or elise@mococo.co.uk
Once again my sincere apologies.

Elise
Customer relations

Product reviews

Date of purchase: 23/08/2016

Trusted Customer

Wirral

9 years ago

What Trusted Customer said about Mococo:

100% satisfied

Arrived in 2 days lovely wrapping

Elise

Mococo

9 years ago

Thank you for your kind review, we are pleased to hear you were happy the service you received and you are happy with the item too.

Elise
Customer relations

Product reviews

Date of purchase: 06/08/2016

Trusted Customer

9 years ago

What Trusted Customer said about Mococo:

Bracelet is very nice but I thought it was too expensive for what it was

Elise

Mococo

9 years ago

Thank you for your positive service review. However, I am terribly sorry to hear that the products themselves did not match your expectations. If you have any questions regarding returning items then please contact us on 0800 206 1606.

Elise
Customer relations

Product reviews

Date of purchase: 17/08/2016

Trusted Customer

9 years ago

Excellent

Excellent service from start to finish would use again everything wrapped and presented to a high standard

Elise

Mococo

9 years ago

We are thrilled to hear you enjoyed ordering and receiving your purchase from us, we do take pride in all of the parcels we send out.
Thank you for your kind comments it really is appreciated as is your custom.

Elise
Customer relations

Product reviews

Date of purchase: 24/08/2016

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