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Mococo Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 5,193 reviews

Trusted Customer

wrexham

9 years ago

What Trusted Customer said about Mococo:

Daniel Wellington watch strap in black looks lovely on my watch. good quality.

Item ordered arrived well packaged and beautifully wrapped. Would definately use the online ordering system again.

Elise

Mococo

9 years ago

Thank you for your lovely feedback, we are so happy you like your new purchase.

Elise
Customer relations

Product reviews

Date of purchase: 26/08/2016

Trusted Customer

Midlands

9 years ago

What Trusted Customer said about Mococo:

Super Excellent service

This is the second time I have used this Jeweller, I could not believe the level of service the first time, so thought, we'll see this time......... Well, it was Super Excellent !! Fast delivery,...

Elise

Mococo

9 years ago

We are so happy to hear you were pleased with the overall service you received.
We hope to see you return soon.

Elise
Customer relations

Product reviews

Date of purchase: 26/08/2016

Trusted Customer

Newcastle

9 years ago

What Trusted Customer said about Mococo:

Very pleased

Prompt delivery

Elise

Mococo

9 years ago

Great to hear your order arrived promptly.
Thank you for your feedback.

Elise
Customer relations

Product reviews

Date of purchase: 29/08/2016

Trusted Customer

Wrexham

9 years ago

What Trusted Customer said about Mococo:

Had a delivery problem quickly solved very quick solved I will buy again thank you

Elise

Mococo

9 years ago

Thank you for your kind feedback despite the delivery issue.
I am glad it was resolved quickly and you will be returning to us.

Elise
Customer relations

Product reviews

Date of purchase: 11/08/2016

Trusted Customer

Merseyside

9 years ago

What Trusted Customer said about Mococo:

No faults at all with Mococo product or service. !!

Elise

Mococo

9 years ago

Thank you for your kind comments, we are so pleased to hear you enjoyed the whole Mococo service you received.

Elise
Customer relations

Product reviews

Date of purchase: 13/08/2016

Trusted Customer

Chester

9 years ago

What Trusted Customer said about Mococo:

Item was ordered late on Fri, so not processed till Mon am.

Item arrived as expected

Elise

Mococo

9 years ago

Your recommendations and custom are greatly appreciated.
Thank you for your feedback.

Elise
Customer relations

Product reviews

Date of purchase: 12/08/2016

Trusted Customer

chester

9 years ago

What Trusted Customer said about Mococo:

efficient, as advertised

excellent service

Elise

Mococo

9 years ago

We are thrilled to hear you are pleased with the service we offer.
We hope to see you return soon.

Elise
Customer relations

Product reviews

Date of purchase: 13/08/2016

Trusted Customer

Essex

9 years ago

What Trusted Customer said about Mococo:

Excellent service!

Always fast free delivery and items come beautifully presented

Elise

Mococo

9 years ago

Thank you for such positive feedback, its so nice to hear our customers enjoy purchasing from us.

Elise
Customer relations

Date of purchase: 14/08/2016

Trusted Customer

9 years ago

excellent

Elise

Mococo

9 years ago

We are happy to hear you were pleased with the service we provided.

Thank you.

Elise
Customer relations

Product reviews

Date of purchase: 31/07/2016

Trusted Customer

9 years ago

Very poor service - no ownership.

I paid for 48hr delivery and Mococo did not adhere to this. They blamed the postal service and basically washed their hands of the matter despite me escalating my complaint to the manager. The...

Elise

Mococo

9 years ago

I am sorry you feel this way in regards to the service you received. Mococo as a company take pride in the high standards of customer service we offer. In regards to the issue you had with the delay of receiving your item we have changed the wording in the delivery options so the cut off time is well stated to avoid any confusion.
We do try our best to get all orders out quickly and efficiently but clearly you were let down on this, as you can see from our many previous positive feedback's left this does not usually happen.
I can only apologise for this and if you would like to contact me further regarding the issue please don't hesitate.

Elise
Customer relations

Product reviews

Date of purchase: 14/08/2016

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